KEVIN ULLOA TAPIA
Orange,CA
Summary
Highly motivated International Business graduate with a proven track record in administrative support and customer service excellence. Strong organizational and prioritization skills, excelling in efficient task management and consistently delivering exceptional service. Seeking an administrative position to apply skills and make a meaningful contribution to a dynamic team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Center Store Lead
Northgate Markets
12.2023 - Current
- Trained staff on product knowledge, merchandising techniques, and customer service best practices
- Managed inventory for center store products, ensuring proper stocking and rotation
- Developed and implemented new displays and promotions to drive sales and customer engagement
- Successfully managed inventory levels and optimized product placement for improved sales performance
- Collaborated with vendors to maintain positive relationships
- Implemented inventory management strategies to optimize stock levels and reduce out-of-stock situations by 15%
- Trained and supervised a team of 10 store associates, providing coaching and guidance to improve productivity and customer service
Customer Service Representative
Northgate Markets
02.2023 - 12.2023
- Oversaw front-end operations, including cash management and staff management, resulting in streamlined service delivery
- Maintained accurate cash handling procedures, including cash pickups, change orders, and register loans, ensuring financial integrity
- Provided prompt and efficient assistance to cashiers and customers, resolving price checks, refunds, and complex transactions
- Resolved complex customer issues, consistently exceeding satisfaction benchmarks
- Onboarded and mentored new hires, ensuring rapid proficiency in company policies and service standards
- Managed a high-volume of incoming calls and emails, consistently meeting and exceeding customer service metrics and goals
Financial Sales Representative
Northgate Markets
07.2022 - 02.2023
- Ensured 100% compliance with Anti-Money Laundering (AML), Bank Secrecy Act (BSA), and privacy regulations, mitigating financial risk and maintaining legal adherence
- Delivered exceptional customer service, resolving complex issues and exceeding customer expectations in high-volume transactions
- Trained and mentored new associates, accelerating their onboarding and ensuring consistent service delivery
- Mastered multiple financial software platforms, processing transactions accurately and efficiently
- Successfully participated in internal and external audits, ensuring adherence to compliance standards
- Consistently exceeded monthly sales quotas while maintaining strong adherence to ethical standards and compliance requirements
Monitoring Center Agent
Northgate Markets
12.2021 - 07.2022
- Collaborated with law enforcement to apprehend and prosecute offenders, contributing to a secure retail environment
- Responded swiftly and effectively to emergency situations, implementing protocols and coordinating with first responders to safeguard individuals
- Proactively mitigated loss and theft by utilizing CCTV and advanced monitoring software to identify and deter suspicious activity
- Leveraged real-time security monitoring tools to analyze and respond to potential threats, minimizing risk and ensuring timely resolution
Education
Master - Public Relations and Marketing
Universidad del Valle de Mexico
Bachelor - International Business Administration
Universidad del Valle de Mexico
Skills
- Project Coordination
- Inventory Control
- Skilled in Microsoft Office Applications
- Deadline-Oriented Planning
- Client Relations
- Data Interpretation Skills
Certification
- Negotiation, Santander Open Academy - ESADE, 01/01/25
- Data Visualization, Macquarie University, 11/01/22
- Excel Basics for Data Analysis, IBM, 11/01/22
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Center Store Lead
Northgate Markets
12.2023 - Current
Customer Service Representative
Northgate Markets
02.2023 - 12.2023
Financial Sales Representative
Northgate Markets
07.2022 - 02.2023
Monitoring Center Agent
Northgate Markets
12.2021 - 07.2022
Bachelor - International Business Administration
Universidad del Valle de Mexico
Master - Public Relations and Marketing
Universidad del Valle de Mexico
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