Kevin Vance
WHITEHALL
Summary
Experienced Lead Technician with over 20 years in field service repair, printer refurbishment, and IT support across diverse hardware and software environments. Skilled in troubleshooting, system installation, and team leadership, with certifications in Lexmark factory service. Proven track record of optimizing processes and managing teams to deliver high-quality results in fast-paced settings. Seeking to leverage technical expertise and dedication in a dynamic, growth-oriented company.
Overview
31
31
years of professional experience
Work History
Lead Technician
Decision One
09.2015 - Current
- Lead field service repair department, overseeing thermal, impact, and laser printer repairs, as well as laptop and desktop PC maintenance
- Install and configure Windows and Linux operating systems, ensuring seamless software integration for end users
- Certified Lexmark technician for color and monochrome laser printers, adhering to OEM standards and enhancing service quality
- Streamline repair workflows, reducing turnaround time by coordinating team efforts and following precise work instructions
Manager / Lead Technician
Ohio Dropoff
02.2012 - 09.2013
- Managed a team of 25+ employees, handling weekly payroll and fostering a productive departmental culture
- Oversaw website inventory, pricing, and listings, driving sales of bulk products to resellers with a focus on profitability
- Repaired laptops and desktops, maintaining high standards for refurbished hardware quality
- Authored company checks, ensuring accurate financial transactions and operational continuity
Lead Technician
Compusource Tech
03.2007 - 02.2012
- Refurbished laser and inkjet printers (HP, Lexmark, Dell, IBM, Xerox), restoring plastic parts through painting and repair
- Performed break-and-fix repairs on multifunction printers (MFPs), improving device reliability for clients
- Enhanced refurbishment processes, increasing output efficiency and maintaining quality standards
Service Technician / Tech Support
Electronic Management Solutions
05.2004 - 03.2007
- Repaired circuit boards via soldering and serviced point-of-sale (POS) equipment, reducing downtime for clients
- Installed and networked POS systems using 10/100 Ethernet, running cables for new site setups
- Maintained back-office computer systems and thermal/impact receipt printers, ensuring operational uptime
Retail Manager / Lead PC Repair Technician
Computer Factory
12.2000 - 05.2004
- Managed store operations, boosting sales by 21% year-over-year through strategic product introductions
- Built and serviced computers/laptops of all makes, troubleshooting Windows issues and installing OS/drivers
- Identified emerging market trends, expanding inventory to attract new customer segments and drive revenue
Technician / Service Writer
Ricart Automotive
12.1993 - 12.2000
- Delivered customer-facing service writing for the Accessories Department, improving client satisfaction
- Installed electronic rustproofing on new vehicles and detailed cars, maintaining high-quality standards
- Supported technical operations, contributing to efficient accessory installations and repairs
Education
High School Diploma - Computer Science Focus
Groveport-Madison High School
Groveport, OH01.1990
Skills
- Printer Repair (Thermal, Impact, Laser, MFP)
- PC/Laptop Hardware Repair
- Windows/Linux OS Installation
- Circuit Board Soldering
- POS System Networking (Ethernet)
- Team Leadership
- Inventory Management
- Payroll Administration
- Sales Growth
- Problem-Solving
- Attention to Detail
- Customer Service
- Mechanical troubleshooting
- Equipment commissioning
- Support documentation composition
- Testing and repair
- System testing
Timeline
Lead Technician
Decision One
09.2015 - Current
Manager / Lead Technician
Ohio Dropoff
02.2012 - 09.2013
Lead Technician
Compusource Tech
03.2007 - 02.2012
Service Technician / Tech Support
Electronic Management Solutions
05.2004 - 03.2007
Retail Manager / Lead PC Repair Technician
Computer Factory
12.2000 - 05.2004
Technician / Service Writer
Ricart Automotive
12.1993 - 12.2000
High School Diploma - Computer Science Focus
Groveport-Madison High School
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