Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Leon Bolton III

Greer,SC

Summary

Pursuing full-time role in Information Technology, Network Administration and/or Cybersecurity that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Support Analyst

Spartanburg School District 6
07.2015 - Current
  • Repair computer equipment, servers, inkjet and laser printers
  • Troubleshoot network (LAN, WLAN) issues
  • Troubleshoot and reconfigure Promethean boards, hardware and software
  • Assist and educate teachers and administrators with questions about anything tech
  • Manages own schedule and tech tickets between three schools
  • Reconfigure and troubleshoot VoIP phones
  • Uses active directory in Windows Server OS
  • Experience in command line tools, Remote desktop, VMware
  • Installed computer, server, switch and router equipment
  • Educate users on how to use software and devices
  • Displays great customer service and interaction
  • Travels between schools
  • Deals with sensitive information following HIPAA protocols
  • Creates email and document instructions on best IT practices
  • Google & Microsoft 365 cloud

Field Service Engineer

CompuCom Systems, Inc.
10.2013 - 06.2015
  • Repaired or replaced computer equipment, servers, Lexmark printers, and IBM/NCR retail registers
  • Configured network switches, routers and printers
  • Reloaded software on PC's and servers
  • Troubleshot devices to pinpoint issues
  • Assisted end users with questions
  • Maintained confidentiality standards in dealing with sensitive information
  • Traveled service area spanning 100+ miles

Education

Bachelor of Science - Computer Science

South Carolina State University
Orangeburg, SC
05.2007

Skills

  • Microsoft Office

  • Network setup

  • Windows (XP, Vista, 7 , 10 & 11)

  • Computer diagnostics & repair

  • Mac OS

  • IBM, Dell and HP servers

  • Cisco & Ruckus Network switches

  • Laser MFP & inkjet printer repair

  • Software reloads

  • Promethean Boards

  • Active directory

  • Windows server 2008, 2012 & 2022

  • Troubleshooting

  • Android

  • IOS

  • Linux (Kali & Ubuntu)

  • Decision-making

  • Customer service

  • Attention to detail

  • Dependable and responsible

  • Organization and time management

  • Active listening

  • Excellent communication

Certification

  • ISC2 CC - Cybersecurity
  • CompTIA A+ (801, 802)
  • CompTIA Network+ (N10-009)
  • HP Servers, PC & Printers
  • Dell Servers, PC & Printers
  • Lenovo PC
  • 40+ Lexmark Laser Printer Certificates


Projects

  • TryHackMe Simulations
  • Home network setup
  • Home virtual machine setup
  • Dual boot setup, Windows 11 and Linux
  • Phishing emails example write-ups
  • Github (Python coding)

Timeline

IT Support Analyst

Spartanburg School District 6
07.2015 - Current

Field Service Engineer

CompuCom Systems, Inc.
10.2013 - 06.2015

Bachelor of Science - Computer Science

South Carolina State University

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Leon Bolton III