Leon Bolton III
Greer,SC
Summary
Pursuing full-time role in Information Technology, Network Administration and/or Cybersecurity that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Spartanburg School District 6
07.2015 - Current
- Repair computer equipment, servers, inkjet and laser printers
- Troubleshoot network (LAN, WLAN) issues
- Troubleshoot and reconfigure Promethean boards, hardware and software
- Assist and educate teachers and administrators with questions about anything tech
- Manages own schedule and tech tickets between three schools
- Reconfigure and troubleshoot VoIP phones
- Uses active directory in Windows Server OS
- Experience in command line tools, Remote desktop, VMware
- Installed computer, server, switch and router equipment
- Educate users on how to use software and devices
- Displays great customer service and interaction
- Travels between schools
- Deals with sensitive information following HIPAA protocols
- Creates email and document instructions on best IT practices
- Google & Microsoft 365 cloud
Field Service Engineer
CompuCom Systems, Inc.
10.2013 - 06.2015
- Repaired or replaced computer equipment, servers, Lexmark printers, and IBM/NCR retail registers
- Configured network switches, routers and printers
- Reloaded software on PC's and servers
- Troubleshot devices to pinpoint issues
- Assisted end users with questions
- Maintained confidentiality standards in dealing with sensitive information
- Traveled service area spanning 100+ miles
Education
Bachelor of Science - Computer Science
South Carolina State University
Orangeburg, SC05.2007
Skills
- Microsoft Office
- Network setup
- Windows (XP, Vista, 7 , 10 & 11)
- Computer diagnostics & repair
- Mac OS
- IBM, Dell and HP servers
- Cisco & Ruckus Network switches
- Laser MFP & inkjet printer repair
- Software reloads
- Promethean Boards
- Active directory
- Windows server 2008, 2012 & 2022
- Troubleshooting
- Android
- IOS
- Linux (Kali & Ubuntu)
- Decision-making
- Customer service
- Attention to detail
- Dependable and responsible
- Organization and time management
- Active listening
- Excellent communication
Certification
- ISC2 CC - Cybersecurity
- CompTIA A+ (801, 802)
- CompTIA Network+ (N10-009)
- HP Servers, PC & Printers
- Dell Servers, PC & Printers
- Lenovo PC
- 40+ Lexmark Laser Printer Certificates
Projects
- TryHackMe Simulations
- Home network setup
- Home virtual machine setup
- Dual boot setup, Windows 11 and Linux
- Phishing emails example write-ups
- Github (Python coding)
Timeline
IT Support Analyst
Spartanburg School District 6
07.2015 - Current
Field Service Engineer
CompuCom Systems, Inc.
10.2013 - 06.2015
Bachelor of Science - Computer Science
South Carolina State University
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