Kevin Vandergrift
Columbus,OH
Summary
Motivated individual with experience in Virtual Banking and customer service. Responsible for building and maintaining relationships with clients and providing tailored financial solutions to meet needs. Able to identify opportunities to cross-sell products and services to a wide range of clients and refer business to Chase partners.
Overview
14
14
years of professional experience
Work History
Virtual Banker III
JPMorgan Chase Bank
03.2024 - Current
- Engaged with clients to cultivate strong customer relationships, delivering exceptional service while managing a portfolio of over 300 assigned clients.
- Collaborated with multiple teams of home lending advisors, financial advisors, and branch bankers to help clients through the net new money rate reduction program.
- Coached bankers across multiple team in navigating virtual banking processes, fostering increased success through collaborative efforts.
- Performed all duties from Virtual Banker job description
Virtual Banker I
JPMorgan Chase
08.2022 - 03.2024
- Cultivated strong client relationships by identifying needs and providing tailored solutions.
- Effectively handled customer inquiries through telephone, email, and online chat channels.
- Participated in regular training sessions to enhance knowledge of product offerings.
- Adhered to quality control standards to maintain service excellence.
Home Equity Underwiter
COMMUNITY BANK NA
03.2020 - 06.2022
- Analyzed financial data including credit, income, assets, liabilities, and debt-to-income ratios of applicants
- Trained and coached new underwriters on underwriting guidelines and regulations
- Reviewed loan applications to ensure accuracy and compliance with lending guidelines
- Analyzed tax returns and financial statements to determine ongoing cash flow to support loan repayment
- Evaluated credit worthiness by reviewing applicant's credit report information
- Liased with lenders, appraisers and other third parties to communicate needs and requirements.
Mortgage Loan Processor
COMMUNITY BANK NA
10.2018 - 03.2020
- Performed quality control reviews on completed files before submission to underwriters
- Communicated effectively with clients, lenders, realtors, appraisers, and other parties involved in the transaction.
Appraisal Manager
SERVICELINK
06.2016 - 05.2018
- Evaluated appraisal reports for completeness and compliance with applicable regulations
- Scheduled appraisals with borrowers and managed appraisers to maintain turn around times for appraisal completion.
Closing coordinator/ Title Coordinator
SERVICELINK
10.2011 - 06.2016
- Performed thorough research on land records, deeds, mortgages, liens and other pertinent documents
- Communicated effectively both verbally and in writing with customers and lenders and other parties involved in transactions.
- Acted as a liaison between buyers and sellers, attorneys, lenders and other third parties throughout the closing process.
Education
Bachelor of Arts (B.A.) - German
Millersville University
Millersville, PA06.2008
Skills
- Customer Service-Oriented
- Active Listening
- Relationship Building
- Account Servicing
- Attention to Detail
- Product Knowledge
- Empathy and Understanding
- Technological proficiency
Timeline
Virtual Banker III
JPMorgan Chase Bank
03.2024 - Current
Virtual Banker I
JPMorgan Chase
08.2022 - 03.2024
Home Equity Underwiter
COMMUNITY BANK NA
03.2020 - 06.2022
Mortgage Loan Processor
COMMUNITY BANK NA
10.2018 - 03.2020
Appraisal Manager
SERVICELINK
06.2016 - 05.2018
Closing coordinator/ Title Coordinator
SERVICELINK
10.2011 - 06.2016
Bachelor of Arts (B.A.) - German
Millersville University
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