- Enjoy hobbies that combine physical activity with outdoor exploration
- Hiking
- Environmental Stewardship
- Animal Welfare Advocacy
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
Kevin Van Dyne
Lake Hiawatha,NJ
Summary
Dedicated professional with exceptional customer service skills and a strong ability to multitask. Experienced in enhancing service delivery and implementing efficiency improvements within pet care and retail environments.
Overview
13
13
years of professional experience
Work History
Assistant Pet Groomer
Wash N Wag
Lake Hiawatha, NJ
08.2025 - Current
- Assisted in bathing and drying pets, ensuring comfort and safety during grooming sessions.
- Utilized grooming tools to maintain high standards of pet hygiene and appearance.
- Collaborated with senior groomers to learn advanced techniques and best practices in pet care.
- Maintained cleanliness of grooming area, adhering to health and safety regulations.
- Engaged with pet owners to provide updates on their pets' grooming needs and behaviors.
- Supported inventory management by tracking supplies and restocking grooming materials as needed.
- Implemented efficiency improvements in grooming workflow, enhancing overall service delivery quality.
- Increased efficiency by multitasking duties such as checking clients in while preparing workstations for upcoming appointments.
- Scheduled Appointments with clients and worked with them to select to proper service for what they require.
- Assisted in any kind of prep and clean up to ensure the groomer could remain focused on their task.
- Assisted in comforting both dogs and cats who are nervous/anxious about being groomed.
- Assisted customers with product related questions as well as promoting additional services and sales made by the front end of the shop.
- Promoted and managed the doggy day care program. (Signing up customers, feeding, walking, playing with the dogs.)
General Manager of Operations
DBDPet
Mountainside, NJ
10.2019 - 08.2025
- Developed and implemented strategic initiatives that improved overall business performance and customer satisfaction.
- Oversaw budget management, ensuring optimal allocation of resources for maximum impact on operations.
- Led cross-functional teams to achieve operational goals while maintaining compliance with industry regulations.
- Analyzed market trends to identify opportunities for growth and guide strategic decision-making.
- Operated and managed warehouse, shipping, customer service, and in store and online sales to ensure a clean and easy flow for all departments
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Coordinated supply chain logistics, optimizing inventory levels to meet demand without excess costs.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Mentored and trained staff on best practices in operations management, fostering a culture of continuous improvement.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
Sales Associate
DBDPet
Mountainside, NJ
04.2015 - 08.2025
- Assisted customers in selecting products tailored to their needs and preferences.
- Maintained knowledge of inventory and product features to enhance customer service experience.
- Implemented effective merchandising strategies to optimize product visibility and sales potential.
- Developed and maintained strong relationships with repeat customers through exceptional service.
- Trained new associates on sales techniques, product information, and company policies.
- Analyzed sales trends to identify opportunities for improvement in customer engagement strategies.
- Collaborated with management to develop promotional campaigns that increased foot traffic and sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed wholesale accounts with both customers and vendors to keep costs down and create new sources of revenue.
- Traveled to and attended out of state weekend trade shows (Both as a customer and a vendor.) To meet with potential customers and vendors and sell product.
- Set up and broke down mobile racks and pallets of product to create mobile pet stores at trade shows. Assisted customers with product related questions and help them through the entire process of setting up their pets.
Customer Service Manager
DBDpet
Mountainside, NJ
06.2016 - 10.2019
- Led customer service team to enhance support quality and responsiveness.
- Developed training programs to improve staff performance and product knowledge.
- Implemented new ticketing system to streamline customer inquiries and resolutions.
- Analyzed customer feedback to identify trends and drive service improvements.
- Established metrics for monitoring team performance and customer satisfaction levels.
- Mentored junior staff, fostering skills development in conflict resolution and communication.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Researched and corrected customer concerns to promote company loyalty.
- Proficient at dealing with irate, disgruntled customers to take problems and turn them into solutions while maintaining a calm demeanor
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
Shipping and Receiving Associate
DBDPet
Mountainside
05.2014 - 06.2016
- Coordinated incoming shipments, verifying accuracy of orders against packing lists.
- Conducted quality inspections on received products to ensure compliance with standards.
- Streamlined inventory management processes, enhancing accuracy in stock levels.
- Maintained organized workspaces, adhering to cleanliness and safety regulations consistently.
- Assisted in training new associates on shipping procedures and safety protocols.
- Collaborated with team members to optimize workflow and reduce processing times.
- Implemented best practices for packaging and labeling, improving shipping efficiency.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Enhanced customer satisfaction, ensuring timely shipment of products and accurate order fulfillment.
- Handled returns efficiently, processing refunds or exchanges while adhering to company policies and procedures.
- Expedited urgent shipments through effective communication with freight providers, meeting critical deadlines consistently.
Pizza Shop Assistant
Delizias Pizza
Ledgewood, NJ
04.2013 - 01.2015
- Operated point-of-sale system, managing customer orders and processing transactions efficiently.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Trained new staff on operational procedures and customer service best practices.
- Waited on and provided a friendly and positive dinner experience for our guests.
- Drove company vehicle for delivery orders.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
Education
High School Diploma -
Morris Knolls High School
Denville, NJ06-2015
Skills
- Patience and empathy
- Animal handling expertise
- Proper tool usage
- Staff development
- Business analysis
- Logistics management
- Decision-making
- Problem-solving
- Customer focused
- Multi-tasking strength
- Exceptional customer service
- Sales expertise
Interests
Timeline
Assistant Pet Groomer
Wash N Wag
08.2025 - Current
General Manager of Operations
DBDPet
10.2019 - 08.2025
Customer Service Manager
DBDpet
06.2016 - 10.2019
Sales Associate
DBDPet
04.2015 - 08.2025
Shipping and Receiving Associate
DBDPet
05.2014 - 06.2016
Pizza Shop Assistant
Delizias Pizza
04.2013 - 01.2015
High School Diploma -
Morris Knolls High School