Ashley Dean
Las Vegas,United States
Summary
Skillfully direct and motivate customer service personnel in successful strategies to manage calls and increase efficiency. Excellent problem-solving, team leadership and mentoring skills. Help front-line associates maintain high customer satisfaction by delivering solid support and managing escalated calls. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Coo
Venture 3 Systems
01.2022 - 07.2022
- Provided customer service assistance to customers via phone and email.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Maintained accurate records of customer interactions and transactions.
- Tracked orders from placement through delivery and follow-up as needed.
- Ensured that all customer inquiries were responded to in a timely manner.
Social Media Content Moderator
Telus International
Las Vegas, NV
07.2020 - 11.2021
- Moderated video content to ensure all videos were appropriate for the platform
- Tag specific videos that met criteria against platforms policies
- Data Entry
- Created daily reports on inappropriate video content
- Engaged in several meetings per week to discuss trending issues
Activities Coordinator
Opportunity Villlage
Las Vegas, NV
09.2019 - 07.2020
- Organized recreational activities to promote social interaction among participants.
- Assisted in the planning of special events such as holiday celebrations and fundraisers.
- Provided guidance and mentorship to program participants.
- Facilitated group discussions on topics such as problem solving techniques and conflict resolution strategies.
- Ensured safety protocols were adhered to during all activities.
- Monitored progress of participants to track measurable data for plan of care goals.
Food Server
Cracked Egg
Las V, NV
07.2017 - 09.2019
- Greeted guests in a friendly and welcoming manner.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Followed proper cash handling procedures when accepting payments from customers.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Education
High School Diploma -
Nevada Connections Academy
Las Vegas, NV05-2017
Skills
- Customer Service Excellence
- Quality Assurance
- Register Operations
- Complaint Resolution
- Call Center Operations
- Technical Support
- Cash Handling
- Excellent Time Management Skills
- Focused on Customer Satisfaction
Certification
- CPR Certified
- First Aid Certified
Timeline
Customer Service Coo
Venture 3 Systems
01.2022 - 07.2022
Social Media Content Moderator
Telus International
07.2020 - 11.2021
Activities Coordinator
Opportunity Villlage
09.2019 - 07.2020
Food Server
Cracked Egg
07.2017 - 09.2019
High School Diploma -
Nevada Connections Academy
- CPR Certified
- First Aid Certified
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