Kevin Vickers
Salisbury ,MD
Summary
Seasoned Manager with a proven track record at Aldi, enhancing customer satisfaction and resolving staff conflicts through effective negotiation and staff management. Spearheaded cross-functional teams at Tyler Building Company, boosting project delivery efficiency by implementing Agile methodologies. Skilled in schedule optimization and operations management, consistently achieving significant achievements in diverse roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Aldi
Fredrick Division
09.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
IT Project Manager
Tyler Building Company
Parsonsburg, MD
10.2014 - 09.2021
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Developed project management roadmap to define project objectives, timelines and milestones.
GED Instructor
Wicomico County Detention Center
Salisbury, MD
11.2011 - 10.2014
- Facilitated group projects that encouraged teamwork, problem-solving, and critical thinking skills among students.
- Evaluated student progress regularly through assessments, providing timely feedback for improvement and success on the GED exam.
- Implemented data-driven teaching methods to effectively address diverse learning needs of students.
- Introduced innovative instructional strategies that fostered a positive learning atmosphere and increased student engagement.
Emergency Medical Technician
Wicomico County Emergency Services - Des
Salisbury, MD
09.2006 - 12.2012
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Volunteer Firefighter
Wicomico County Emergency Services - Des
Salisbury, MD
10.2006 - 09.2012
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
911 Emergency Dispatcher
Wicomico County Emergency Services - Des
Salisbury, MD
06.2008 - 09.2011
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
Education
Associates - General Studies
Worwic Community College
Parsonsburg, MD05.2008
Hazmat Operations 1 - Hazmat OPS
Maryland Fire & Rescue Institute
Princess Anne, MD06.2007
EMT - B - Emergency Medical Technician
Maryland Fire & Rescue Institute
Princess Anne, MD10.2006
Fire Fighter 1 -
Maryland Fire & Rescue Institute
Princess Anne, MD10.2006
Diploma -
Mardela High School
Mardela Springs, MD05.2006
Skills
Schedule optimization
Negotiation
Staff Management
Operations management
Certification
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- Hazardous Materials Awareness and Operations Level Certifications – Pro Board Fire Service Professional Qualifications System or International Fire Service Accreditation Congress.
- Infectious Disease Training – Centers for Disease Control and Prevention or similar entities.
Additional Information
Proficient computer skills and advanced knowledge of utilizing Microsoft word. Advanced communication and organizational skills in high stress environments.
Timeline
Manager
Aldi
09.2021 - Current
IT Project Manager
Tyler Building Company
10.2014 - 09.2021
GED Instructor
Wicomico County Detention Center
11.2011 - 10.2014
911 Emergency Dispatcher
Wicomico County Emergency Services - Des
06.2008 - 09.2011
Volunteer Firefighter
Wicomico County Emergency Services - Des
10.2006 - 09.2012
Emergency Medical Technician
Wicomico County Emergency Services - Des
09.2006 - 12.2012
Associates - General Studies
Worwic Community College
Hazmat Operations 1 - Hazmat OPS
Maryland Fire & Rescue Institute
EMT - B - Emergency Medical Technician
Maryland Fire & Rescue Institute
Fire Fighter 1 -
Maryland Fire & Rescue Institute
Diploma -
Mardela High School