CRYSTA RAE DELA CRUZ
Summary
I'M ENTHUSIASTIC, POSITIVE, AND A MOTIVATED PROFESSIONAL WHO UNDERSTANDS THAT DELIVERING FANTASTIC CUSTOMER SERVICE IS KEY. I ALWAYS LEAD BY EXAMPLE AND HAVE A CLEAR AND CONCISE APPROACH TO WORKRELATED ISSUES. MY HANDS-ON ORGANIZED WORK ETHIC HELPS ME BALANCE DAILY DUTIES, WHILE MAINTAINING THE ABILITY TO DRIVE THE BUSINESS FORWARD. I'M HUNGRY FOR SUCCESS, INSPIRE THOSE AROUND ME, ENCOURAGE DEVELOPMENT, AND BUILD STRONG TEAMWORK ALONG WITH MY PARTNERS
Overview
12
12
years of professional experience
Work History
Shift Leader
Shang Artisan Noodle
Las Vegas, Nevada
01.2024 - Current
- Supervised daily operations ensuring efficient service and product quality.
- Trained new staff in food preparation and customer service standards.
- Coordinated shift schedules to optimize team performance and coverage.
- Managed inventory levels, restocking supplies as needed for smooth operations.
- Enforced health and safety regulations to maintain a safe work environment.
- Led team meetings to discuss workflow improvements and address challenges.
- Monitored kitchen equipment functionality, reporting maintenance needs as necessary.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
ASSISTANT MANAGER
HOBAK KOREAN BBQ
07.2022 - 09.2023
- HEALTH DEPARTMENT DUTIES FOR TEMPERATURE ON FOOD AND FOLLOW ALL PROTOCALS REGARDING SAFETY REGULATIONS
- CLOSING REGISTER AND DOING DAILY TIP
- MANAGING ALL EMPLOYEES DURING BUSIEST HOURS
- FULL OPEN AVAILABILITY INCLUDING ALL HOLIDAYS
- PAYROLL DUTIES, TIP OUT DUTIES, AND SCHEDULING EMPLOYEES AVAILABLE DATES FOR THE RESTAURANT
- ADDITIONALLY INCLUDED SAME DUTIES WITHIN SERVER ROLE AND HEAD SERVER ROLE
HEAD SERVER
HOBAK KOREAN BBQ
12.2020 - 07.2022
- MANAGED AND ASSISTED SERVERS, BUSSERS, COOKS, AND HOSTS
- PROPERLY CLOSED DOWN REGISTERS AFTER HOURS
- ADDITIONALLY INCLUDED SAME DUTIES WITHIN SERVER ROLE
SERVER
HOBAK KOREAN BBQ
01.2019 - 12.2020
- IMPORTANT COMMUNICATION SKILLS WITH ENTIRE RESTAURANT AND HEAD SERVERS
- VERY FRIENDLY AND ATTENTIVE SERVICE WITH ORDERS AND GREETING GUESTS/CUSTOMERS
- OPENING AND CLOSING PROCEDURES FOR RESTAURANT
- KNOWLEDGE OF ALL MENUS WE CARRY FOR FOOD, BEVERAGES, AND ALCOHOL
- ABILITY TO MULTITASKING AND PRIORITIZING TIMING OF SERVICE
- ABILITY TO WORK EFFECTIVELY WITH CUSTOMER COMPLAINTS
- MAINTAIN HIGH PERSONAL STANDARDS ON GROOMING AND APPEARANCE
- ALWAYS UPSELLING FOR BUSINESS GOALS
- BUS AND SET TABLES TO RESTAURANT STANDARDS AND REQUIREMENTS
- UNDERSTANDING ALL RIGHT MEASUREMENTS FOR ALCOHOL BEVERAGES
- UNDERSTANDING ALL TRAINING TECHNIQUES FOR COOKING FOOD FOR CUSTOMERS REQUESTS
ASSISTANT MANAGER
BUCKLE
09.2019 - 09.2020
- GREETED CUSTOMERS PROMPTLY AND PROFESSIONALLY
- CLOSING MULTIPLE REGISTERS/ KEEPING UP WITH VISUAL STANDARDS FOR ALL THE SEASONS THROUGHOUT THE YEAR
- LEARNING ALL NEW PRODUCT THROUGH MANAGEMENT, MEETINGS IN PERSON, AND VIA IPAD
- BEING UP TO DATE WITH ALL NEW PRODUCTS AND LEARNING ABOUT NEW MERCHANDISE
- MAINTAINED UP-TO-DATE LATEST STORE OFFERINGS, PROMOTION, AND SALES
ASSISTANT MANAGER
EVERYTHING BUT WATER IN FASHION SHOW MALL
09.2016 - 08.2018
- PROMOTED FROM SALES ASSOCIATE TO ASSISTANT STORE MANAGER
- OPEN AVAILABILITY
- EFFECTIVE CUSTOMER ENGAGEMENT SKILLS
- ENHANCING THE COMPANY'S PRODUCTIVITY AND REPUTATION
- UNDERSTANDING AND SUPPORTING STORE OPERATIONS, POLICIES, AND PROCEDURES
- PREPARE AND/OR OVERSEE PREPARATION WITH VISUALS, REPORTS, AND PAPERWORK
- ENSURE ALL STORE AND INDIVIDUAL KPI'S ARE THE FOCUS OF ALL THE TEAM/STAFF
- COMMUNICATION WITH DISTRICT SALES MANAGER AND CORPORATE PARTNERS TO ENSURE PROPER FLOW OF INFORMATION.
KEY HOLDER - ASM
FRANCESCAS, FASHION SHOW MALL, LAS VEGAS
01.2014 - 12.2016
- TRAIN STAFF TO DELIVER OUTSTANDING CUSTOMER SERVICE
- ADDRESS CUSTOMER INQUIRIES AND RESOLVE CUSTOMER COMPLAINTS
- TIME MANAGEMENT
- KEEPING VISUALS UP TO STORE STANDARDS
Education
Diploma -
BEACON ACADEMY
References
- NANA PARK, HOBAK, (213) 379-2158
- IZZY CRAWFORD, HOBAK, (702) 417-0065
- MATTHEW JEONG, HOBAK, (702) 525-9557
- ALYSSA KIANNA CRUZION, BUCKLE, (808) 265-7344
- JESSICA BROWN, EVERYTHING BUT WATER IN FASHION SHOW MALL, (818) 919-8386
- VALORIE FERNANDEZ, FRANCESCAS, (702) 292-5490
Timeline
Shift Leader
Shang Artisan Noodle
01.2024 - Current
ASSISTANT MANAGER
HOBAK KOREAN BBQ
07.2022 - 09.2023
HEAD SERVER
HOBAK KOREAN BBQ
12.2020 - 07.2022
ASSISTANT MANAGER
BUCKLE
09.2019 - 09.2020
SERVER
HOBAK KOREAN BBQ
01.2019 - 12.2020
ASSISTANT MANAGER
EVERYTHING BUT WATER IN FASHION SHOW MALL
09.2016 - 08.2018
KEY HOLDER - ASM
FRANCESCAS, FASHION SHOW MALL, LAS VEGAS
01.2014 - 12.2016
Diploma -
BEACON ACADEMY