Mailik Harris
Pembroke Pines
Summary
Shift Leader recognized for driving productivity and ensuring efficient task execution. Expertise in team leadership, time management, and conflict resolution. Proficient in Java application design and maintenance, with strong skills in testing, monitoring, and debugging. Demonstrates technical proficiency and effective time management in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin
Hollywood
09.2020 - Current
- Trained new employees on shift operations to ensure effective onboarding.
- Resolved customer complaints promptly and professionally, enhancing service quality.
- Maintained positive attitude while delivering exceptional customer service throughout shifts.
- Adhered to health code regulations during food preparation to guarantee safety standards.
- Educated customers about offerings, promotions, and pricing to drive sales growth.
- Handled escalated customer concerns in absence of manager, ensuring resolution.
- Promoted a welcoming environment through proactive customer engagement.
- Assisted in training sessions to enhance team performance and operational efficiency.
Education
Some College (No Degree) - Game And Interactive Media Design
McFatter Technical College
Davie, FL02-2021
Some College (No Degree) - Java Development & Programming
McFatter Technical College
Davie, FL01-2023
Skills
- Employee training and development
- Customer service
- Conflict resolution strategies
- Health code compliance
- Sales promotion techniques
- Operational efficiency
- Problem solving
- Data analysis
- Debugging
- Object-oriented programming
Certification
- Java Development & Programming Certificate (01/2022 - 12/2022)
- Programming Hub: Java Certificate (02/2022 - 03/2022)
- Programming Hub: Fundamentals Certificate (03/2022 - 03/2022)
Timeline
Shift Leader
Dunkin
09.2020 - Current
Some College (No Degree) - Game And Interactive Media Design
McFatter Technical College
Some College (No Degree) - Java Development & Programming
McFatter Technical College
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