Kevin Watkins
Ogden
Summary
Dynamic sales professional with proven expertise in cash handling and customer service, honed at Utah Dabs. Recognized for enhancing customer satisfaction through effective product knowledge and organization. Adept at thriving in high-stress environments while training staff and optimizing inventory management to drive sales success.
Team and communication oriented, hardworking policy driven. Able to handle any situations with a calm collected manner in resolving problems.
Overview
20
20
years of professional experience
Work History
Sales Clerk II
Utah Dabs
09.2022 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Maintained store organization and cleanliness, supporting a welcoming retail environment for customers.
- Collaborated with team members to restock inventory and manage product displays effectively.
- Trained new staff on operational procedures and customer service standards, fostering teamwork and efficiency.
- Implemented suggestions for improving store layout and merchandising strategies, increasing customer engagement.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
Fire Direction Sergeant
Utah Army National Guard
12.2005 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Lead soldiers in daily tasks, training, and proficiency in being Field Artillery soldiers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Manage Fire Direction Section complete safe missions invovling live rounds mainting safety.
Assistant Store Manager
Roosters Fun Unlimited
06.2017 - 08.2022
- Supervised daily operations to ensure seamless store functionality and customer satisfaction.
- Trained and mentored staff on best practices for sales and customer service techniques.
- Developed and implemented inventory management strategies to optimize stock levels.
- Analyzed sales trends to refine merchandising strategies and improve product placement.
Education
High School Diploma -
Ben Lomond High School
Ogden06-2006
Skills
- Goal oriented
- Cash register operation
- Organization
- Sales expertise
- Cash handling
- Product knowledge
Accomplishments
Deployed to Iraq during Iraqi Freedom 2007-2008, Have done training in Germany, South Korea,. Deployed in 2019 to United Arab Emirates in Support of operations in Syria.
Timeline
Sales Clerk II
Utah Dabs
09.2022 - Current
Assistant Store Manager
Roosters Fun Unlimited
06.2017 - 08.2022
Fire Direction Sergeant
Utah Army National Guard
12.2005 - Current
High School Diploma -
Ben Lomond High School
Multiple Military rewards
Army Accommodation Medal. Army Achievement Medal. Going above and beyond during deployments and for safely conducting fire missions safely during training. Making sure thousands of rounds have been shot safely at multiple training events.