KEVIN WATKINS
Laramie,WY
Summary
Professional, experienced aviation worker prepared to excel in this role. Skilled in customer service, logistics, and multitasking under pressure. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in problem-solving and communication.
Overview
20
20
years of professional experience
Work History
Cross Utilized Agent
Skywest
03.2021 - Current
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Managed flight changes and cancellations, minimizing disruptions and inconvenience to travelers.
- Developed rapport with frequent flyers and provided personalized service, leading to increased customer loyalty and retention.
- Facilitated smooth connections for passengers by guiding them through terminal navigation and transfer procedures.
- Contributed to timely departures by coordinating pre-flight preparations with ground crew and airline staff.
- Participated in ongoing training programs, staying current on industry best practices and regulatory requirements.
- Maintained accurate records of passenger information, adhering to strict data privacy regulations.
- Deicing aircraft, Removal of snow from ramp area
- Increased operational efficiency through effective collaboration with airline partners, ground crew, and other support services personnel within the airport environment.
- Coordinated aircraft servicing activities – including cleaning – ensuring minimal downtime between flights.
- Supported airline safety initiatives by conducting thorough inspections of aircraft cabins prior to departure.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
Compliance Specialist
Oasis Emissions
08.2014 - 03.2018
- Current safeland card
- H2S certified and fit mask tested
- Manlift training certification
- Stack testing emissions for the oil and gas industry
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
Sales Consultant
Laramie GM Auto Center
08.2013 - 08.2014
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
Deputy Sheriff
Albany County Sheriff’s Office
06.2008 - 08.2013
- Reduced incidents of violence within the correctional facility by implementing conflict resolution strategies and promoting positive communication among inmates.
- Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
- Contributed to improved facility conditions by regularly participating in maintenance tasks such as cleaning common areas, inspecting equipment for damage, and reporting needed repairs.
- Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
- Collaborated with fellow deputies and supervisors to maintain order within the facility and promptly address any conflicts or incidents that occurred.
- Implemented crisis intervention strategies during critical incidents involving inmates or staff members to ensure the safety of all involved parties while resolving conflicts effectively.
- Maintained a safe and secure environment for inmates by conducting regular cell inspections and monitoring inmate activities.
- Assisted with inmate release procedures by verifying completion of necessary paperwork, ensuring return of personal belongings, and coordinating transportation arrangements as needed.
- Supported court proceedings by providing detailed documentation of inmate behavior; facilitating communication between legal representatives, judges, and related parties involved in each case.
- Provided compassionate care for injured or ill inmates by administering first aid when necessary and coordinating medical assistance from qualified professionals.
- Participated in ongoing professional development opportunities to stay current on industry best practices, emerging security technologies, and relevant legal updates that may impact correctional deputy responsibilities.
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Enhanced staff training programs by developing comprehensive training materials focused on safety protocols, emergency response procedures, and effective communication techniques.
- Promoted a culture of respect within the facility by modeling professional behavior and treating all inmates fairly regardless of their personal background or circumstances.
- Enhanced overall facility security by routinely examining surveillance cameras, and alarm systems to ensure all equipment was functioning properly.
Automotive Technician
Laramie GM Auto Center
06.2006 - 06.2008
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Education
Certificate - Automotive Technician
Wyoming Technical Institute
Laramie, WY06-2006
Skills
- Detail Oriented, able to work independently, quick learner, dependable and timely Commercial Drivers license Class B with Current health card
- Documentation management
- Exceptional communication
- Effective problem solving
- Strong multitasking
Timeline
Cross Utilized Agent
Skywest
03.2021 - Current
Compliance Specialist
Oasis Emissions
08.2014 - 03.2018
Sales Consultant
Laramie GM Auto Center
08.2013 - 08.2014
Deputy Sheriff
Albany County Sheriff’s Office
06.2008 - 08.2013
Automotive Technician
Laramie GM Auto Center
06.2006 - 06.2008
Certificate - Automotive Technician
Wyoming Technical Institute