Kevin West
Houston,TX
Summary
Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.
Overview
21
21
years of professional experience
Work History
Shift Leader
Torchy's Tacos
Houston, TX
07.2016 - 05.2026
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members on food preparation and safety protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented training programs that improved staff performance and efficiency.
- Led team meetings to communicate goals, address concerns, and foster collaboration.
- Monitored adherence to health and safety regulations, ensuring compliance across all shifts.
Office Assistant
Houston Community College System
Houston, TX
08.2007 - 08.2012
- Assisted in managing daily office operations, ensuring efficiency and organization.
- Supported faculty and staff with scheduling meetings and coordinating events effectively.
- Processed student inquiries, providing accurate information regarding programs and services.
- Maintained office supplies inventory, facilitating timely replenishment to support functionality.
- Implemented filing systems that improved retrieval speed and reduced clutter in workspaces.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Cashier Team Lead
Popeyes Chicken
Houston, TX
06.2005 - 11.2010
- Supervised daily cash handling and ensured accuracy in transactions.
- Trained new cashiers on point-of-sale systems and customer service protocols.
- Managed team schedules to optimize staffing during peak hours.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Mentored team members in upselling techniques to increase average ticket sales.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
Education
Associate of Arts - Psychology
Houston Community College
Houston, TX06-2012
Skills
Skill team leadership
Customer service and cash handling
Inventory control
Dependable and hard worker
Timeline
Shift Leader
Torchy's Tacos
07.2016 - 05.2026
Office Assistant
Houston Community College System
08.2007 - 08.2012
Cashier Team Lead
Popeyes Chicken
06.2005 - 11.2010
Associate of Arts - Psychology
Houston Community College