Shene Wright

Potbelly

08.2021 - Current

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.

Summary