Kevin Wilkins
Tulsa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Customer Finance Representative
Alorica Call Center
07.2023 - 03.2025
- Streamlined payment processing for better cash flow management and reduced overdue balances.
- Educated customers on available financing options, empowering them to make informed decisions regarding their account management.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues effectively.
Customer Support Specialist
Dial America Call Center
02.2020 - 05.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Unarmed Security Officer
One United Security
08.2015 - 11.2019
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
Xbox Customer Support
Microsoft
01.2012 - 07.2015
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Utilized Time for incoming and outgoing calls to customers with problems on the Xbox Live Service.
- Worked flexible hours across night, weekend, and holiday shifts.
Auto Parts Delivery Driver
AutoZone
05.2006 - 10.2011
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Built strong relationships with customers through effective communication and timely deliveries.
- Provided positive relationships with local businesses by consistently providing reliable service.
Sales Associate
Walmart
06.2002 - 04.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
BBA - Business Management
University of Washington
Seattle, WASkills
- Salesforce experience
- Teamwork
- Customer service
- Multitasking Abilities
- Effective communication
- Critical thinking
Timeline
Customer Finance Representative
Alorica Call Center
07.2023 - 03.2025
Customer Support Specialist
Dial America Call Center
02.2020 - 05.2023
Unarmed Security Officer
One United Security
08.2015 - 11.2019
Xbox Customer Support
Microsoft
01.2012 - 07.2015
Auto Parts Delivery Driver
AutoZone
05.2006 - 10.2011
Sales Associate
Walmart
06.2002 - 04.2006
BBA - Business Management
University of Washington
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