KEVIN WILLIAMS
Edgewood,US
Summary
Detail-oriented Help Desk professional with a strong background in customer support, problem-solving, and clear communication, eager to develop technical skills, grow within a company, and contribute to a positive user experience through effective issue resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Materials Handler/ Heavy Machinery operator
A C Power Inc
Baltimore, MD
02.2025 - 11.2025
- Operated heavy machinery including forklifts, pallet jacks, and loaders to move, stage and organize incoming and outgoing materials safely and efficiently.
- Communicated effectively with supervisors and team members to coordinate workflow, address equipment issues and maintain safe working conditions.
- Transported delivers and communicated with customers to confirm delivery details and address concerns.
- Assisted in developing inspection checklists tailored to specific tool types and uses.
Replenishment Associate
Kohl's Distribution Center
Edgewood, MD
09.2022 - 09.2024
- Operated high reach forklifts to efficiently move products within the warehouse while adhering to safety producers.
- Operated control panels to start, stop, and regulate workflow of conveying systems.
- Labeled packages with required information such as destination and contents.
- Trained team members on problem-solving techniques and tools.
Customer Service Associate
Wegmans
Abingdon, MD
01.2016 - 09.2022
- Assisted customers with returns, exchanges, refunds, and other transactions as needed while maintaining a positive attitude.
- Collected shopping carts from the parking lot and store entrance.
- Stocked frozen and dairy products to ensure product availability.
- Selected and gathered grocery items based on customer orders.
Assistant Materials Handler intern
A C Power Inc
Baltimore, MD
05.2018 - 08.2018
- Managed work areas cleanliness by following company guidelines for organization.
- Operated stripping machines to remove vinyl before selling copper to scrapyard.
- Loaded completed orders on pallets according to delivery numbers.
- Customer service
Education
High School -
Edgewood High School
Edgewood, MD01.2020
Information Technology
Harford Community College
Bel Air, MDSkills
- Hardware And Software Configuration
- Ticket Support System Management
- Network Troubleshooting
- Excellent Communication
- Account Management
- Attention To Detail
- Customer Service
- Active Directory
Accomplishments
I've recently completed the CompTIA Security+ Certification as of April 2024, which consist of :
- Security Program Management and Oversight
- Threats , Vulnerabilities and Mitigations
- General Security Concepts
- Security Architecture
- Security Operations
I've completed 30+ hours of the CompTIA A+ Certification , which consist of :
- Hardware Components
- Network basics
- Mobile devices
Certification
CompTIA Security+
Timeline
Assistant Materials Handler/ Heavy Machinery operator
A C Power Inc
02.2025 - 11.2025
Replenishment Associate
Kohl's Distribution Center
09.2022 - 09.2024
Assistant Materials Handler intern
A C Power Inc
05.2018 - 08.2018
Customer Service Associate
Wegmans
01.2016 - 09.2022
Information Technology
Harford Community College
High School -
Edgewood High School