KEVIN WILLOUGHBY

• Investigated incidents and wrote reports.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Supervised grounds, employee entrances and exits and security officers on duty.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
• Submitted documentation for weekly payroll, managed schedules and enforced policies.
• Kept team compliant with security protocols and appearance standards.
• Established company-wide security best practices and protocols to mitigate risk of data breach.
• Identified, developed, implemented and maintained security protocols for organization.
• Provided safety reports and data analysis to building managers to inform security processes.
• Managed team consisting of 25 personnel(managers and staff members) to maintain top-quality security services.
• Directed site security operations, enforcing post orders and maintaining consistent officer coverage.
• Monitored access control systems, CCTV, and alarm activity to support rapid incident response.

• Monitored sales floor and entrances to deter theft, fraud, and unauthorized activity.
• Conducted patrols and observed CCTV footage to identify suspicious behavior.
• Responded to incidents, secured evidence, and completed detailed incident reports.
• Assisted store associates with loss prevention procedures and safety compliance.
• Inspected merchandise, exits, and high-risk areas for security vulnerabilities.
• Documented daily security activities and maintained accurate case records.
• Completed incident reports and activity logs for accurate, current records.
• Patrolled store premises to detect and prevent shoplifting and security breaches.

• Monitored alarm panels, CCTV feeds, and radio traffic to coordinate rapid security responses.
• Logged incident reports, shift activities, and visitor movements with accurate dispatch records.
• Communicated clearly with law enforcement, emergency services, and site personnel during urgent events.
• Verified badge access, entry requests, and facility status before authorizing security support.
• Maintained situational awareness across multiple locations while prioritizing competing security demands.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Investigated suspicious activities and persons to maintain security of premises.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Responded quickly and effectively to all security violations and duress alarms.
• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
• Authorized entrance papers and granted or denied entrance to building.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Unlocked rooms and suites for authorized contractors.
• Patrolled commercial property and the associated parking garage.
• Monitored and authorized entrance and departure of 150- 200 employees and visitors daily.
• Created procedures for identifying and tracking fraudulent activity using C-Cure 9000 monitoring and C-Cure 9000 Admin
• Drafted security operating procedures and training materials for human resources department.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

• Greeted customers entering store to ascertain what each customer wanted or needed.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Asked open-ended questions to assess customer needs.
• Provided an elevated customer experience to generate a loyal clientele.
• Described product to customers and accurately explained details and care of merchandise.
• Communicated all store initiatives and promotions to customers to generate return business.
• Learned, referenced and applied product knowledge information.
• Helped drive sales goals and achieve monthly quotas.
• Participated in physical inventory counts every Thursdays.
• Contacted clients to verify account information and maintain accuracy, resulting in 80% increase in client satisfaction

• Provided onsite training.
• Described use and operation of merchandise to customers.
• Exceeded targeted sales goals by 30%.
• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Shared product knowledge with customers while making personal recommendations.
• Demonstrated that customers come first by serving them with a sense of urgency.
• Copied, logged and scanned supporting documentation.
• Responded to customer requests via telephone and email.
• Analyzed departmental documents for appropriate distribution and filing.
• Entered details such as payments, account information and call logs into the computer system.

Duties included:

• Making sure every visitor and employee on site is wearing a visible ID pass
• Be an active presence through out the building
• Monitored and authorized entrance and departure of 150 employees and visitors daily
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints

• Logged and filed classified documents.
• Effective decision-maker in high-pressure environments.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Patrolled areas and allowed restricted area access for authorized personnel.
• Coordinated training schedules and filed crucial administrative paperwork.
• Assembled portable satellite and programmed it to connect with units on deployment overseas.
• Worked with a team to address any login and connection issues with out servers.
• Used ticketing systems to manage and process support actions and requests.
• Attended regular client meetings to report project progress and address questions.
• Retained existing clients and developed over 200 new accounts by extending high quality and efficient support service