Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Work Preference
Software
Languages
Timeline
Generic

Kevin Woodruff

Livonia,MI

Summary

Desktop Support Technician

I am a professional who can manage multiple tasks as well as and work well under pressure. Experienced in installing, troubleshooting and repairing hardware, software and peripherals, plus training of end users. Provides clear and simple explanations and works closely with people to develop solutions to their computer problems

Overview

24
24
years of professional experience

Work History

Business Support Analyst

Comerica Bank
Auburn Hills, MI
06.2006 - Current
  • Provided technical support for software applications and hardware devices.
  • Developed business process flows, wrote detailed user guides, and created training materials to ensure effective use of systems.
  • Performed system analysis, troubleshooting, and debugging to determine cause of operational issues.
  • Documented customer interactions and resolutions in ticketing system.

Technical Support Specialist

Flagstar Bank
Troy, MI
04.2001 - 06.2006
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
  • Troubleshot system errors and identified potential solutions.

Education

Associate of Applied Science - Computer Forensics

ITT Technical Institute - Indianapolis
Indianapolis, IN
06.2013

Skills

  • Lotus Notes 85
  • Office 03/07/2010
  • Novell
  • Dell/IBM Laptops
  • Active Directory
  • Windows 7/XP
  • Ricoh/HP Printers
  • MS Visio
  • MS PowerPoint
  • Requirements Gathering
  • Business Process Improvement
  • Technical Writing
  • Pivot Tables
  • Microsoft Office Suite

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Earned the Executor of Excellence Award in 2021 for for implementing a chat bot for retail customers to check loan statuses and answering common loan questions.

Work Preference

Work Type

Full Time

Work Location

HybridRemote

Software

Office 365

ServiceNow

Languages

English
Native language
English
Proficient (C2)
C2

Timeline

Business Support Analyst

Comerica Bank
06.2006 - Current

Technical Support Specialist

Flagstar Bank
04.2001 - 06.2006

Associate of Applied Science - Computer Forensics

ITT Technical Institute - Indianapolis

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