Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Woods

Fresno,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Driving Instructor

Learn 2 Drive Training Center
09.2022 - Current
  • Evaluated student performance and documented progress and goals.
  • Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
  • Offered timely commands to assist student driver in steering or braking to avoid accidents.
  • Supported student drivers in hands-on road training.
  • Moved vehicle to assigned location and checked and inspected vehicle components to maximize safety.
  • Connected instruction to real-world experiences and to students' post-secondary goals.

Handyman

Etchegoinberry Ranch
01.2018 - Current
  • Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
  • Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
  • Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping, and sanding.
  • Installed lighting fixtures to improve lighting and increase energy efficiency.
  • Completed repair projects on time and under budget, resulting in significant increase in new client referrals.
  • Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Safely and effectively handled wide range of cleaning products and solutions.

Assistant Manager

The Healthy Fix
12.2019 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Detail Manager

Dib Detailing
02.2016 - 01.2020
  • Oversaw inventory, equipment maintenance and bay cleaning.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Inspected finished work to verify employee compliance with detailing standards.

Detail Supervisor

Lexus
04.2009 - 08.2016
  • Oversaw and coordinated staff member scheduling and performance.
  • Generated and distributed production reports to meet deadlines.
  • Participated in proactive team efforts to achieve departmental and company goals.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Education

Buchanan High School
Clovis, CA

Skills

  • Complex Problem-Solving
  • Providing Feedback
  • Instructional Techniques
  • Emergency Driving
  • Routine Maintenance
  • Instructor Support
  • Basic Vehicle Safety

Timeline

Driving Instructor

Learn 2 Drive Training Center
09.2022 - Current

Assistant Manager

The Healthy Fix
12.2019 - 07.2021

Handyman

Etchegoinberry Ranch
01.2018 - Current

Detail Manager

Dib Detailing
02.2016 - 01.2020

Detail Supervisor

Lexus
04.2009 - 08.2016

Buchanan High School

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Kevin Woods