KEVIN WORLEY
Winston-Salem,NC
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TAILORED CARE MANAGEMENT DIRECTOR
Covenant Case Management Services
Matthews , NC
2023.04 - 2023.12
- Successfully created and developed an integrated care management program delivering high quality mental health and social services to clients across the state
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations
- Formed and sustained strategic relationships with clients
- Developed policies and procedures to ensure compliance with corporate standards
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects
- Developed and implemented strategic plans to ensure organizational goals were met
- Collaborated with senior leadership to set long-term objectives for the company
- Recruited, trained, supervised, evaluated and mentored staff members
- Led cross-functional teams in the development of innovative solutions to complex problems
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Promoted a culture of innovation and encouraged staff to contribute ideas
- Represented the organization at industry events, conferences, and public meetings
TAILORED CARE MANGEMENT SUPERVISOR
Primary Health Choice, Inc.
St. Pauls , NC
2022.10 - 2023.04
- Led a team of care management professionals to ensure efficient and effective delivery of quality support for clients across the state
- Identified needs of clients promptly and efficiently
- Directed and supervised team of 8 employees in daily operations
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
- Evaluated needs of staff and delegated tasks to optimize overall services.
- Fostered a positive and motivating work environment, leading to an increase in team morale
- Created new strategies for improving client service standards within the organization
- Acted as a liaison between upper management and staff, facilitating open communication
- Trained new employees on company policies, job duties, and performance expectations
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects
- Implemented quality control measures, significantly reducing error rates
- Coordinated with other department supervisors to ensure smooth workflow and project alignment
FAMILY SUPPORT SPECIALIST MANAGER
Urban Strategies, Inc.
Winston-Salem , NC
2022.03 - 2022.10
- Provided case management services to families in need of assistance.
- Managed specialist team to assess client needs and discuss collaborative treatment efforts.
- Maintained accurate records of client information according to agency policies and procedures.
- Held weekly staff meetings to discuss caseloads and best practices.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Established positive relationships with clients by demonstrating empathy and understanding.
- Provided crisis intervention services when necessary.
- Organized educational workshops related to health and wellness topics.
- Collaborated with community partners to ensure families received adequate resources.
- Coordinated referrals to appropriate agencies or programs as needed.
PROGRAM MANAGER
Step By Step Care, Inc.
Greensboro , NC
2021.08 - 2022.03
- Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations
- Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle
- Reviewed client feedbacks on a regular basis in order to identify potential areas of improvement in service delivery
- Implemented best practices in order to maximize efficiency of operations
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle
- Generated and delivered reports, program review presentations and other program status updates
- Oversaw program compliance with requirements, schedule and budget
- Conducted risk assessments, developing and implementing risk management strategies to minimize impact on program objectives
- Implemented plans designed for clients' specific needs
- Ensured compliance with regulatory requirements and industry standards throughout the program lifecycle
- Oversaw the resolution of issues and challenges impacting program delivery, facilitating problem-solving and decision-making processes
- Advocated for the program, securing executive support and resources necessary for program success
GROUP HOME MANAGER
Sharp and Williams Group Homes
Winston-Salem , NC
2019.04 - 2021.09
- Directed a team of 15 staff members to ensure efficient operations and optimal resident care
- Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists to provide comprehensive care services for clients
- Created daily activities and events to promote social engagement and mental stimulation for clients
- Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved
- Coordinated transportation for residents to medical appointments or other activities outside the group home setting
- Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly
- Ensured that all necessary safety protocols were followed while providing care in the home environment
- Inspected living areas regularly to identify any potential hazards or maintenance needs
- Provided crisis management interventions as needed to address behavioral issues in a timely manner
- Adhered strictly to confidentiality guidelines regarding client information at all times
- Evaluated resident progress on an ongoing basis through regular communication with family members
- Monitored financial resources within the program budget to ensure efficient utilization of funds
- Assisted with the development of programs and activities designed to promote socialization skills among residents
- Implemented strategies for conflict resolution between residents when disputes arose
- Provided direct supervision and support for staff members to ensure compliance with established policies and procedures
- Recruited, hired, trained and supervised new personnel within the facility according to state regulations
- Maintained accurate records of client attendance, progress notes, medications, and incident reports
- Developed, implemented, and monitored individual service plans to ensure that the clients received quality care
PROGRAM HABILITATION COUNSELOR/QMHP
Morgan Support Services
Greensboro , NC
2018.11 - 2019.04
- Developed individualized service plans in collaboration with clients and their families
- Assisted clients in developing skills needed for daily living, such as personal hygiene, money management and socialization
- Advised guardians about available resources in the community that can benefit their loved ones
- Actively listened to client concerns and provided emotional support when necessary
- Incorporated recreational activities into habilitation programs that promote physical health and well-being
- Facilitated group sessions on topics such as self-advocacy, communication and problem solving
- Engaged clients in meaningful activities that foster independence, self-confidence and a sense of accomplishment
- Provided crisis intervention when necessary
- Maintained accurate records of client progress and updated service plans accordingly
- Ensured compliance with all state regulations related to habilitation services
- Maintained comprehensive clinical records and documentation of activities performed
- Modeled behaviors, educated patients, and motivated change to improving life skills and coping mechanisms
- Managed load of multiple cases on consistent basis
COMMUNITY HABILITATION COUNSELOR/QMHP
Alberta Professional Services
Greensboro , NC
2016.05 - 2018.10
- Engaged clients in meaningful activities that foster independence, self-confidence and a sense of accomplishment
- Developed individualized service plans in collaboration with clients and their families
- Actively listened to client concerns and provided emotional support when necessary
- Developed behavior support plans for challenging behaviors
- Ensured compliance with all state regulations related to habilitation services
- Conducted assessments of client needs and monitored progress towards goals
- Created opportunities for community involvement through volunteer work or job training programs
- Assessed effectiveness of treatment plans and made adjustments to achieve service plan goals
- Maintained accurate records of client progress and updated service plans accordingly
ADVOCATE FOR VICTIMS OF DOMESTIC VIOLENCE AND SEXUAL ASSAULT
Family Services
Winston-Salem , NC
2013.10 - 2015.05
- Initiated first point of contact for clients
- Assisted clients in understanding their legal rights and responsibilities
- Provided advice to clients regarding their options for resolving disputes or legal issues
- Developed strategies for handling difficult cases based upon knowledge of legal principles and precedent decisions
- Completed reports, paperwork and documentation accurately and on time
- Maintained detailed records of all client interactions including notes from meetings and phone calls
- Provided support services such as document preparation or investigations as needed during case preparation
- Analyzed data from client interviews to build arguments for use in court proceedings
- Provided emotional support to clients during difficult times in their lives
Education
Bachelor of Arts - Psychology/Sociology
University of North Carolina At Charlotte
Charlotte, NC2005-01
HUMAN RESOURCES MANAGEMENT -
Forsyth Technical Community College
2012-01
Skills
- Leadership
- Program Management
- Team Management
- Creativity and Innovation
- Verbal and written communication
- Critical Thinking
- Active Listening
- Problem-Solving
Personal Information
Title: Program Management Mental Health and Social Work Professional
Volunteer Experience
- Special Olympics, Winston-Salem, NC, Support athletes in enhancing their skills and achieving their performance goals
- Model effective community outreach strategies to engage athletes
- Demonstrate exceptional organizational skills in coordinating events, schedules, and resources
- Cheered the Special Olympics Mexican soccer team!
Hobbies and Interests
- Travel
- Music Composition
- Literature
- Hiking
- Amateur Astronomy
- Exercise
Accomplishments
Family Services Recognition Award
- Associated with Family Services, Inc. Safe Relationships Division
- Outstanding service and commitment to victims of domestic violence and sexual assault. I was awarded recognition for my work with victims of domestic violence, sexual assault, and child abuse with Family Services, Inc. A major accomplishment was almost single-handedly transferring all of the Family Services, Safe on Seven Department paper files to electronic.
Certification
- Basic Life Support (BLS) - American Heart Association
- Qualified Mental Health/ID Professional (QMHP, QIDP) - Alberta Professional Services
References
References available upon request.
Timeline
TAILORED CARE MANAGEMENT DIRECTOR
Covenant Case Management Services
2023.04 - 2023.12
TAILORED CARE MANGEMENT SUPERVISOR
Primary Health Choice, Inc.
2022.10 - 2023.04
FAMILY SUPPORT SPECIALIST MANAGER
Urban Strategies, Inc.
2022.03 - 2022.10
PROGRAM MANAGER
Step By Step Care, Inc.
2021.08 - 2022.03
GROUP HOME MANAGER
Sharp and Williams Group Homes
2019.04 - 2021.09
PROGRAM HABILITATION COUNSELOR/QMHP
Morgan Support Services
2018.11 - 2019.04
COMMUNITY HABILITATION COUNSELOR/QMHP
Alberta Professional Services
2016.05 - 2018.10
ADVOCATE FOR VICTIMS OF DOMESTIC VIOLENCE AND SEXUAL ASSAULT
Family Services
2013.10 - 2015.05
Bachelor of Arts - Psychology/Sociology
University of North Carolina At Charlotte
HUMAN RESOURCES MANAGEMENT -
Forsyth Technical Community College
- Basic Life Support (BLS) - American Heart Association
- Qualified Mental Health/ID Professional (QMHP, QIDP) - Alberta Professional Services
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