Kevin Yang
Tampa,Florida
Summary
At Sakura Sushi & Grill, I leveraged my strong work ethic and guest engagement skills to enhance dining experiences, significantly boosting referrals and walk-in business. Expert in order management and relationship management, I excelled in elevating service quality and customer satisfaction, showcasing a professional appearance and performance improvement.
Overview
6
6
years of professional experience
Work History
Server
Sakura Sushi & Grill
06.2018 - 07.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Arts - Engineering (Pre-Engineering)
Gulf Coast State College
Panama City, FL05.2024
Skills
- Order Management
- Strong Work Ethic
- Guest Engagement
- Item promotion
- Quality Control
- Suggestive Selling
- Sales Techniques
- Performance Improvement
- Service prioritization
- Guest Relations Management
- Relationship Management
- Professional Appearance
Timeline
Server
Sakura Sushi & Grill
06.2018 - 07.2024
Associate of Arts - Engineering (Pre-Engineering)
Gulf Coast State College
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