Samantha Collins
Wheelersburg,OH
Summary
Proven multitasker and customer service expert, adapt at managing high-pressure situations and resolving conflicts with ease. At Sakura Hibachi & Sushi, enhanced customer satisfaction through attentive service and efficient complaint handling. Skilled in payment processing and service prioritization, contributing significantly to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Sakura Hibachi & Sushi
2024.02 - 2024.05
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations smoothly and level-headed while managing multiple tasks simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Restaurant Server
Panheadz Pizza And Pattyz
2022.07 - 2022.08
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth management.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive values.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Ice Cream Server
Misty's Kone Shoppe
2021.08 - 2022.05
- Greeted incoming customers and provided reliable, friendly customer service.
- Managed long lines of customers during peak times while maintaining a professional attitude under pressure.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided support to fellow team members when needed, creating a flowing work environment.
Education
High School Diploma -
Wheelersburg High School
Wheelersburg, OH08.2023
Skills
Customer Service
Strong multitasking
Greeting guests
Active Learning
Conflict Resolution
Scheduling
Handling Complaints
Coordinating tasks
Payment Processing
Service prioritization
Additional Information
Attends Shawnee State University
Timeline
Restaurant Hostess
Sakura Hibachi & Sushi
2024.02 - 2024.05
Restaurant Server
Panheadz Pizza And Pattyz
2022.07 - 2022.08
Ice Cream Server
Misty's Kone Shoppe
2021.08 - 2022.05
High School Diploma -
Wheelersburg High School
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