Kevin Zhao
Greater Boston,MA
Summary
Operations and client support professional with a track record of optimizing logistics and enhancing customer satisfaction. Successfully coordinated daily operations, ensuring seamless communication between clients and teams. Committed to fostering efficient workflows and contributing to team success in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations & Client Support
Safe Responsible Movers
03.2020 - Current
- Acted as primary point of contact, facilitating client communication and resolving issues in real time.
- Delivered consistent, high-quality service contributing to strong customer satisfaction and repeat business
- Maintained clear communication between clients and internal teams, supporting seamless service delivery
- Coordinated daily scheduling and logistics for residential and commercial clients, optimizing on-time execution and operational efficiency
- Collaborated with team members to improve workflows and increase operational efficiency
- Managed inventory and tracked high-value assets with accuracy and accountability
Operations & Administrative Intern
Steppingstone Inc
Fall River, USA
01.2019 - 01.2020
- Coordinated daily operations, streamlining scheduling, documentation, and administrative tasks
- Facilitated operational and administrative support for staff, enhancing workflow processes
- Maintained accurate records and ensured effective communication across team members
- Collaborated with diverse populations, enhancing communication and interpersonal relationships
Guest Services / Operations Support
Courtyard by Marriott (LBA Hospitality)
Billerica, USA
03.2016 - 08.2016
- Delivered exceptional customer service and addressed guest concerns in fast-paced hospitality environment
- Coordinated event and banquet setup, ensuring seamless execution and adherence to timelines
- Upheld cleanliness and organization of shared spaces, meeting company standards
Education
Bachelor of Arts - Psychology
University of Massachusetts Dartmouth
Skills
- Operations coordination
- Stakeholder communication
- Workflow efficiency
- Data Analysis
- Survey Management
- Calendar management
- Google Workspace (Docs, Sheets, Calendar)
- Microsoft Office (Word)
- macOS
- Team Collaboration
- Cross-Functional Communication
- Time management
- Conflict resolution
Languages
Chinese (Mandarin)
Limited
English
Native/ Bilingual
Accomplishments
Chancellors List
Timeline
Operations & Client Support
Safe Responsible Movers
03.2020 - Current
Operations & Administrative Intern
Steppingstone Inc
01.2019 - 01.2020
Guest Services / Operations Support
Courtyard by Marriott (LBA Hospitality)
03.2016 - 08.2016
Bachelor of Arts - Psychology
University of Massachusetts Dartmouth