Compassionate for high productivity and efficiency in task completion. Skilled in patient advocacy, care planning, and coordinating with healthcare providers to ensure optimal patient outcomes. Excels in communication, problem-solving, and time management, ensuring seamless delivery of care services to patients in need. Managed care coordination for diverse populations, delivering high-quality, cost-effective support through proactive decision-making.
Overview
7
7
years of professional experience
Work History
Machine Operator
Summit Construction LLC
Flagstaff, Arizona
09.2025 - 05.2026
Operated heavy machinery for various construction projects and tasks.
Maintained equipment to ensure optimal performance and safety standards.
Collaborated with team members to coordinate workflow on job sites.
Medical Case Manager
North Country HealthCare
Winslow, USA
12.2024 - 08.2025
Work as a HIV Medical Case Manager to determine and maintain eligibility of clients and connect clients to services.
Coordinated care to enhance patient health outcomes through tailored service connections.
Guided patients through medical services and procedures, ensuring seamless access to Ryan White systems.
Maintain accurate and complete client files, treatment plans and program databases including entering client information into EHR and the CAREWare database.
Advocated for North Country's HIV services by engaging with organizations and sharing critical HIV/AIDS information.
Traveled to client locations to ensure access to services and attend relevant meetings and training courses.
Program Manager
Winslow Guidance Associate, Inc.
Winslow, USA
06.2019 - 11.2024
Ensured regulatory compliance by implementing controls within program framework, reducing risk of non-compliance.
Monitored program progress regularly and implemented corrective actions when necessary to ensure on-time delivery.
Managed program risks by implementing risk assessment/mitigation strategies.
Implemented quality assurance processes to exceed client expectations.
Provided leadership guidance and mentorship to project managers/team leads within the program.
Ensured compliance with regulatory requirements by implementing appropriate controls within the program framework.
Managed multiple programs simultaneously, achieving all program objectives on schedule.
Facilitated substance use program groups. Complete intake/assessments to identify areas for improvement and create treatment plans based on assessments.
Education
Associate degree - behavioral health
Mohave Community College
Lake Havasu City, AZ
High school diploma -
Rough Rock Community School
Rough Rock, AZ
Skills
Case management
Patient Advocacy
Chronic Care Management
Patient Coordination
Health Education
Conducting intakes
Behavioral health technician
AHCCCS Verifications
Verifying copay for patient with third party insurance
Crisis Management
Behavioral Therapy
Counseling services
Motivational techniques
CBT techniques
Program Management
Meeting Facilitation
Customer service
Office assistant
Peer support
Additional Information
I enjoy meeting with clients that are in need of support and provide as much resources as possible., I’ve always wanted to help my people on the reservation and continue to be a service for those who are in need of assistance., Communication is very important to me., I can multitask., I can type at a good speed.