IT Engineer
ACI Solutions
McLean, Virginia
02.2022 - Current
- Used Microsoft 365 admin portal to create/edit new and existing users.
- Used ConnectWise and Automate to monitor computer systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Used ConnectWise and Automate to remote into individuals computers to resolve technical issues.
