Kevin (Davina) Perrin (Paris)
Philadelphia,PA
Summary
Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers many years of experience leading talented teams and exceeding objectives. Background includes strong history in related work. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
8
8
years of professional experience
Work History
English Translator
English Translator
Philadelphia, PA
04.2023 - Current
- Translated written documents from English to Spanish and vice versa for a wide variety of topics.
- Reviewed and verified translated content against original source material.
- Developed an effective system for tracking progress on multiple simultaneous translation tasks.
- Provided high-quality translations while meeting tight deadlines.
- Maintained records of completed translations for future reference.
- Assisted with developing strategies for improving efficiency in the translation workflow.
- Proofread, edited and revised translated documents.
- Delivered translation services to clients.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
Grubhub
GrubHub
Philadelphia, PA
04.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered food orders to customers in a timely manner.
- Loaded and unloaded delivery vehicles with food items.
- Ensured that the correct order was delivered to the customer.
- Followed all safety protocols while driving.
Door Dash
DoorDash
Philadelphia, PA
03.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
FedEx
FedEx
Philadelphia, Philadelphia
02.2023 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Delivery Driver
Delivery Drivers
Philadelphia, PA
06.2022 - 05.2024
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Managed inventory levels during deliveries by verifying load counts against shipping manifests.
- Monitored fuel level throughout shift and refueled when necessary.
- Assisted warehouse personnel in packing orders when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Security Supervisor
Supervisor's Title
Philadelphia, PA
07.2022 - 12.2023
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Coordinated with vendors to ensure timely delivery of materials, equipment, and services related to security operations.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Managed the budget for purchasing supplies related to Security operations while staying within budgetary guidelines.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
- Recorded required data for incident reports and files.
- Supervised property entrances and exits and monitored employee safety.
- Provided security team leadership and contributed to on-call duties.
- Led security team and contributed to on-call shifts.
- Upheld strict confidentiality regarding sensitive information and security measures.
Flower Delivery Driver
Flower Delivery Driver
Philadelphia, PA
10.2022 - 11.2023
- Delivered flower arrangements to customers in a timely manner.
- Loaded and unloaded floral deliveries onto delivery vehicle.
- Organized flowers into bouquets and baskets according to customer specifications.
- Performed daily pre-trip inspections on the delivery vehicle.
- Followed safety protocols while driving the delivery vehicle on roads and highways.
- Handled cash transactions for payment of delivered items upon arrival at customer's location.
- Checked flowers for quality before loading onto delivery vehicle.
- Verified accuracy of order prior to leaving store for delivery.
- Reported any issues or damage to supervisor immediately upon returning from deliveries.
- Maintained cleanliness and organization of work area and vehicles.
- Adhered to all company policies regarding safety regulations while operating the delivery vehicle.
- Communicated effectively with team members regarding changes in schedule or address updates.
- Resolved customer complaints in a professional manner when necessary.
Philly Transportation
Disability Help Group
Philadelphia, PA
08.2020 - 12.2022
- Developed and implemented a comprehensive disability support system for students with disabilities.
- Provided support to other staff members as needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Provided guidance and support to individuals with disabilities, helping them to develop skills and strategies for independent living.
- Assisted clients in developing self-advocacy skills, including identifying personal goals and objectives.
- Inspected buses for cleanliness, safety hazards, and operational condition before each shift.
- Monitored bus routes to ensure safe and timely transportation of passengers.
- Enforced safety regulations by reminding passengers to remain seated and keep noise levels down.
- Assisted disabled passengers by helping them board the bus safely and providing any necessary accommodations during their trip.
- Provided customer service assistance to passengers with questions or concerns regarding their ride.
- Communicated regularly with dispatchers to provide updates on route progress and passenger needs.
- Conducted regular headcounts of all riders aboard the bus to verify that everyone had arrived at their destination safely.
- Managed difficult situations between passengers in a calm and professional manner while maintaining order on the bus.
- Assisted drivers in managing unruly behavior among children by speaking calmly yet firmly with them about acceptable behavior expectations while riding public transit vehicles.
- Accompanied driver and children on bus route to keep students safe and protected.
Medical Carrier
Medical Carrier
Philadelphia, PA
01.2021 - 06.2022
- Performed regular inspections of trucks and trailers to ensure compliance with safety regulations.
- Maintained accurate records of deliveries and pickups.
- Assisted customers with loading and unloading freight from truck beds.
- Followed company regulations for safe driving practices on highways and local roads.
- Provided timely delivery of goods according to customer needs.
- Ensured that all safety protocols were followed while operating heavy machinery.
- Reported any mechanical issues or accidents to management immediately.
- Coordinated with dispatchers regarding routes and traffic conditions.
- Adhered to all applicable laws pertaining to the transport of hazardous materials.
- Utilized GPS navigation systems to plan efficient routes for delivery trips.
- Communicated effectively with customers regarding product delivery schedules.
- Organized paperwork related to shipments such as manifests, bills of lading.
- Managed inventory by tracking items loaded and unloaded during each trip.
- Exited mail delivery vehicle to deliver packages and mail requiring signatures.
- Carefully handled fragile mail or HAZMAT and reported damage, leakage or odors to supervisor.
- Scanned items using portable electronic scanner to provide tracking and delivery information.
Hotel Supervisor
Crown Plaza Hotel
Philadelphia, PA
03.2017 - 08.2020
- Supervised and coordinated daily shift activities of hotel staff, including assigning tasks to team members.
- Ensured compliance with safety standards, quality service and cleanliness standards were met in all areas of the hotel.
- Monitored guest satisfaction levels and took corrective action when necessary to resolve any customer service issues.
- Conducted regular inspections of public areas, guest rooms and back-of-house areas for cleanliness and maintenance needs.
- Assisted guests with check-in and check-out procedures as needed.
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Coordinated special events such as conferences or weddings at the hotel.
- Enforced policies to ensure security of guests, staff and property.
- Collaborated with other departments to ensure smooth operations throughout the hotel.
- Provided training and guidance to new employees on proper job duties and responsibilities.
- Maintained accurate records of employee attendance, performance reviews and payroll information.
- Investigated customer complaints in a timely manner and sought resolutions that were satisfactory to both parties.
- Responded promptly to emergency situations or requests from guests or staff members.
- Maintained strong relationships with corporate clients by providing excellent customer service.
- Analyzed sales data in order to develop marketing plans for future services offered by the hotel.
- Administered new hire paperwork and maintained employee files.
- Oversaw reservations received from direct calls and provided room availability information.
Education
High School Diploma -
Germantown High School
40 High St, Philadelphia, PA 1914401-2016
Skills
- Excellent Communication
- Leadership
- Critical Thinking
- Staff Management
- Staff Development
- Project Management
- Complex Problem-Solving
- Security solutions
- Security Oversight
- Inventory Control
- Shipping operations
- Transportation Management
- Health and Safety Regulations
- Hospitality
- Training and mentoring
- Staff Supervision
Languages
English
Professional
Timeline
English Translator
English Translator
04.2023 - Current
FedEx
FedEx
02.2023 - 05.2024
Flower Delivery Driver
Flower Delivery Driver
10.2022 - 11.2023
Security Supervisor
Supervisor's Title
07.2022 - 12.2023
Delivery Driver
Delivery Drivers
06.2022 - 05.2024
Grubhub
GrubHub
04.2022 - Current
Door Dash
DoorDash
03.2021 - Current
Medical Carrier
Medical Carrier
01.2021 - 06.2022
Philly Transportation
Disability Help Group
08.2020 - 12.2022
Hotel Supervisor
Crown Plaza Hotel
03.2017 - 08.2020
High School Diploma -
Germantown High School
Similar Profiles
Alissa HamzicAlissa Hamzic
Translator at Translator English-Arabic-ContractorTranslator at Translator English-Arabic-Contractor
Zeynep BalikciZeynep Balikci
Freelance English-Turkish Translator at Freelance English-Turkish TranslatorFreelance English-Turkish Translator at Freelance English-Turkish Translator
Candice ZamoraCandice Zamora
Freelance Translation Editor & Proofreader at Akiko Veil, Freelance Translator, American Shopper LLC.Freelance Translation Editor & Proofreader at Akiko Veil, Freelance Translator, American Shopper LLC.