Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Timeline
Kevin Douglas Berg

Kevin Douglas Berg

Newark,OH
Sell your cleverness and buy bewilderment.
Rumi

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification
1
1

Publication

1
1

Blog

Work History

IT Storefront Administration

TCS Consulting
11.2021 - 09.2022
  • Performed daily support for over 16,000 employees' critical infrastructure.
  • Oversaw department configurations of close to 3,000 employee desktop/laptop builds.
  • Administrator of ServiceNow Application to control Inventory Accuracy.
  • Key contact in control of inventory, purchasing, and recycling legacy equipment.
  • Processed customer orders accurately and within agreed time frames to meet service standards.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Skilled at working independently and collaboratively in team environment.

IT Technical Support Specialist

Field Nation Work Market
01.2017 - 10.2021
  • Collaborated with over 200 vendors to locate replacement components and resolve advanced problems.
  • Installed and or updated 1,000's of different pieces of hardware and peripherals.
  • Created multitude of user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Was involved in plethora of upgrades to end user technology.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions

Application Manager, Test Manager and Test Lead

Chase, Nationwide Verizon And Sedgwick
03.2005 - 12.2016
  • Owned responsibility of transaction of billions of lines of code monthly between 36 lines of business.
  • Reported, originated, and administered all supporting project documentation such as 100's or requirements and over 6500 Tasks that had to be reported on.
  • Originated, presented, and trained over 350 users of Quality Center.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints

Education

Bachelor of Arts - Criminology

The Ohio State University , Columbus, Ohio
06.1995

Skills

  • Successfully led migration of multiple applications from on-premise to cloud-based environments, resulting in improved performance and cost savings for organization
  • Developed and executed Comprehensive migration plans That minimized downtime and ensured seamless transition for end-users
  • Collaborated with cross-functional teams to identify and resolve technical issues as well as Business Needs Analysis during migration process
  • Implemented automated testing and monitoring tools to ensure application functionality and performance in new environment
  • Provided employee communication training and support to end-users on new system functionality and features

Provided employee communication training and support to end-users on new system functionality and features

Certification

Scrum Master

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

IT Storefront Administration - TCS Consulting
11.2021 - 09.2022
IT Technical Support Specialist - Field Nation Work Market
01.2017 - 10.2021
Application Manager, Test Manager and Test Lead - Chase, Nationwide Verizon And Sedgwick
03.2005 - 12.2016
The Ohio State University - Bachelor of Arts, Criminology

Similar Profiles

CREATE PROFILE
Kevin Douglas Berg