Kevin Flores
Summary
IT technician with four years of experience providing technical support, communication, and customer support skills. Holding a Bachelor's Degree in IT and is seeking to further develop technical skills. Known for strong problem-solving abilities, clear communication with both technical and non-technical users, and delivering reliable results in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
BaSE Specialist
UPS
Hodgkins, IL
08.2024 - Current
- Worked as a specialist on the Twi/Night team
- Trained the new hires on job responsibilities and expectations
- Resolved unique issues by coordinating with building resources
- Performed bi-weekly maintenance checks for several modules
- Built strong, working relationships with the Twi/Night sort team
- Recommended process flow improvements that optimized package flow
- Cross trained in the AE and Facilitator roles
Package Handler
UPS
Hodgkins, IL
07.2023 - 08.2024
- Worked as a package handler while waiting for the hiring freeze to end at CACH
Operations Technology Professional / Department Manager
McDonald's
Forest Park, IL (Multiple Locations)
12.2021 - 04.2023
- Worked as both a Department Manager and as a certified Operations Technology Professional (Level 3) across several locations
- Managed seven different locations in a 40-mile service area
- Trained staff on emerging procedural changes and operational issues to improve service performance
- Coordinated and prioritized emergency service calls for equipment breakdowns along with daily service calls
- Maintained an internal inventory system and ordered replacements
- Utilized ServiceNow to track issues, incidents, outages, and other service-related metrics
Education
Bachelor’s Degree - Information Technology
Purdue Global
Lafayette, INAssociate’s Degree - Business Administration
Purdue Global
Lafayette, INSkills
- Cross-Functional collaboration
- Problem-solving
- Attention to detail
- Database (SQL)
- Networking
- ServiceNow
- Microsoft OS
- Active Directory
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BaSE Specialist
UPS
08.2024 - Current
Package Handler
UPS
07.2023 - 08.2024
Operations Technology Professional / Department Manager
McDonald's
12.2021 - 04.2023
Associate’s Degree - Business Administration
Purdue Global
Bachelor’s Degree - Information Technology
Purdue Global