Kevin J Carlson
Clarkston
Summary
Results-driven Field Service Manager with extensive experience in managing installations, field service technicians, and providing technical support. Demonstrated ability to enhance customer relations and ensure smooth operations through effective workforce management and predictive maintenance.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Field Service Manager - EP Division
Fire Defense Equipment Co.
Royal Oak
02.1999 - Current
- Managed technician assignments to optimize services and exceed customer expectations.
- Provided quotes to customers for turn-key installation of Fike Explosion Protection systems.
- Sourced quotes from subcontractors regarding electrical and mechanical installations.
- Managed installations and provided technical support for equipment.
- Provided ongoing support to customers during the installation process, ensuring education to the end user for trouble-free operation.
- Provided ongoing services to customers, strengthening customer relations, maintaining systems, and preventing process downtime through observed predictive maintenance requirements.
Maintenance Mechanic
SLC Recycling
Warren
04.1994 - 01.1999
- Diagnosed and repaired electrical and mechanical issues on all facility equipment including metal processing equipment, Liebehr Cranes, overhead cranes, lift trucks, front-end loaders, semi-trucks.
- Performed preventive maintenance on production equipment to ensure optimal functionality.
- Conducted routine inspections on machinery and equipment for maintenance needs.
- Assisted in troubleshooting electrical systems and resolving technical problems efficiently.
- Attended Leibehrr crane school for maintenance and repair of hydraulic cranes.
- Attended Allen-Bradley PLC programming and operation school.
Education
Associate of Applied Science - Electrical Systems
Oakland Community College
Bloomfield Hills, MI06-2000
Skills
- Cost estimation
- Installation management
- Project management
- Workforce management
- Team leadership
- Schedule management
- Employee development
- Troubleshooting techniques
Certification
- NICET #146538
- Michigan Fire Alarm License #521095
- Ohio Fire Protection License #54.89.1071
- Class B CDL w/air brakes and HAZMAT
References
References available upon request.
Timeline
Field Service Manager - EP Division
Fire Defense Equipment Co.
02.1999 - Current
Maintenance Mechanic
SLC Recycling
04.1994 - 01.1999
Associate of Applied Science - Electrical Systems
Oakland Community College
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