Summary
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Kevin J. Cobb Jr.

Kevin J. Cobb Jr.

Columbus,GA

Summary

Highly motivated and service-oriented individual with a proven track record of delivering outstanding customer service. Skilled in providing a safe and comfortable environment for all. Possesses excellent communication and interpersonal skills, as well as the ability to handle challenging situations with ease.

Work History

Cast Member

Chuck E. Cheese’s
  • Excellent communication skills
  • Ability to coordinate with colleagues and superiors
  • Deliver food on time to customer
  • Handle food carefully and implement safety standards of company
  • Coordinate with chef/assistant manager to get work done smoothly

Fraud Analyst

TSYS
  • Handle secure information
  • Assist with detecting fraud
  • Shut accounts down due to fraud
  • Notate accounts for others to view
  • Investigate accounts
  • Prevent fraud from occurring
  • Ensure card holder is aware and alert to situation

Guest Service Agent

Unifi
  • Greeting and check-in guests
  • Issue boarding passes and rescheduling passengers affected by flight interruptions or cancellations
  • Provide guest with courteous, friendly, fast, and efficient service
  • Help guests with new and existing reservations, assign seats and issue boarding passes
  • Handle guest questions and concerns with professionalism, knowledge, and empathy
  • Manage gate operations and flight close-outs
  • Organize safe loading and unloading of customers on and off aircraft
  • Assist with Baggage Service
  • Perform Gate Functions with professionalism and care

Entry-Level Manager

Chick-Fil-A
  • Ensures that Team Members follow recipes and read tickets to accurately prepare all orders
  • Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines
  • Ensures that workstations are clean at all times
  • Executes proper security and cash handling and control procedures and holds cashiers accountable
  • Ensures that Team Members monitor dining room
  • Addresses guest issues that may arise; consults with upper-management regarding complex issues
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
  • Communicates employee performance and policy/procedure violations to management for appropriate handling
  • Strictly adheres to all Company policies and procedures.

Security Supervisor

Andy Frain Services
  • Performs duties of a Security Officer in accord with post orders and company policy
  • The ability to greet all visitors, vendors, and employees; while continuously maintaining standards of excellence in presentation and professionalism
  • Provide lead direction at assigned client site
  • Maintain a working knowledge of all emergency policies, procedures and regulations
  • Respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed
  • Take daily inspection of all vehicles assigned to the job site and noting any damages so that repairs can be taken care of
  • May counsel and discipline personnel as appropriate
  • Communicate daily and weekly regarding security and safety issues/changes that need to be implemented
  • Ensure adequate security coverage of all posts
  • Inspects posts as scheduled and meets with staff to outline tasks and responsibilities
  • Ensure that staff sign in and out for their scheduled shifts accurately for every shift

Education

Columbus Technical College
Columbus, GA

Hardaway High School
Columbus, GA
2015

Skills

  • Exceptional customer service skills
  • Strong verbal and written communication abilities
  • Ability to remain calm and composed in high-pressure situations
  • Outstanding problem-solving and conflict resolution skills
  • Attention to detail and strong organizational abilities
  • Team player with the ability to work collaboratively

Timeline

Cast Member

Chuck E. Cheese’s

Fraud Analyst

TSYS

Guest Service Agent

Unifi

Entry-Level Manager

Chick-Fil-A

Security Supervisor

Andy Frain Services

Columbus Technical College

Hardaway High School

Similar Profiles

CREATE PROFILE
Kevin J. Cobb Jr.