Summary
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Kevin J. Cobb Jr.

Kevin J. Cobb Jr.

Columbus,GA

Summary

Highly motivated and service-oriented individual with a proven track record of delivering outstanding customer service. Skilled in providing a safe and comfortable environment for all. Possesses excellent communication and interpersonal skills, as well as the ability to handle challenging situations with ease.

Work History

Cast Member

Chuck E. Cheese’s
(4-5 Yrs)
  • Excellent communication skills
  • Ability to coordinate with colleagues and superiors
  • Deliver food on time to customer
  • Handle food carefully and implement safety standards of company
  • Coordinate with chef/assistant manager to get work done smoothly

Fraud Analyst

TSYS
(1 Yr 3 Months)
  • Handle secure information
  • Assist with detecting fraud
  • Shut accounts down due to fraud
  • Notate accounts for others to view
  • Investigate accounts
  • Prevent fraud from occurring
  • Ensure card holder is aware and alert to situation

Guest Service Agent

Unifi
(1 Yr 6 Months)
  • Greeting and check-in guests
  • Issue boarding passes and rescheduling passengers affected by flight interruptions or cancellations
  • Provide guest with courteous, friendly, fast, and efficient service
  • Help guests with new and existing reservations, assign seats and issue boarding passes
  • Handle guest questions and concerns with professionalism, knowledge, and empathy
  • Manage gate operations and flight close-outs
  • Organize safe loading and unloading of customers on and off aircraft
  • Assist with Baggage Service
  • Perform Gate Functions with professionalism and care

Entry-Level Manager

Chick-Fil-A
(9 Months)
  • Ensures that Team Members follow recipes and read tickets to accurately prepare all orders
  • Ensures that Team Members work at a pace to maintain restaurant's established speed of service guidelines
  • Ensures that workstations are clean at all times
  • Executes proper security and cash handling and control procedures and holds cashiers accountable
  • Ensures that Team Members monitor dining room
  • Addresses guest issues that may arise; consults with upper-management regarding complex issues
  • Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback
  • Communicates employee performance and policy/procedure violations to management for appropriate handling
  • Strictly adheres to all Company policies and procedures.

Security Supervisor

Andy Frain Services
(7 Months)
  • Performs duties of a Security Officer in accord with post orders and company policy
  • The ability to greet all visitors, vendors, and employees; while continuously maintaining standards of excellence in presentation and professionalism
  • Provide lead direction at assigned client site
  • Maintain a working knowledge of all emergency policies, procedures and regulations
  • Respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed
  • Take daily inspection of all vehicles assigned to the job site and noting any damages so that repairs can be taken care of
  • May counsel and discipline personnel as appropriate
  • Communicate daily and weekly regarding security and safety issues/changes that need to be implemented
  • Ensure adequate security coverage of all posts
  • Inspects posts as scheduled and meets with staff to outline tasks and responsibilities
  • Ensure that staff sign in and out for their scheduled shifts accurately for every shift

Education

Columbus Technical College
Columbus, GA

Hardaway High School
Columbus, GA
2015

Skills

  • Exceptional customer service skills
  • Strong verbal and written communication abilities
  • Ability to remain calm and composed in high-pressure situations
  • Outstanding problem-solving and conflict resolution skills
  • Attention to detail and strong organizational abilities
  • Team player with the ability to work collaboratively

Timeline

Cast Member

Chuck E. Cheese’s

Fraud Analyst

TSYS

Guest Service Agent

Unifi

Entry-Level Manager

Chick-Fil-A

Security Supervisor

Andy Frain Services

Columbus Technical College

Hardaway High School

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Kevin J. Cobb Jr.