Hi, I’m
Roberto Hernandez
7522 El Ferrol Way,CA
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to a leadership role. 3 years experience as a Team Leader supervising a team of about 16 employees. Excellent customer service with many recognitions from other cast members and guests.
Overview
7
years of professional experience
Work History
Disneyland ResortAnaheim, CA
Merchandise Cast Member
01.2022 - Current
Job overview
- Greeted each guest and offered assistance in finding requested items.
- Assisted other cast with uncertainties about operation.
- Helped guests by answering questions and locating merchandise.
Sky Zone Trampoline ParkCerritos, CA
Team Leader
05.2019 - 01.2022
Job overview
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Fostered positive employee relationships through communication, training and development coaching.
City of CerritosCerritos, CA
Volunteer
07.2016 - 08.2017
Job overview
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
Education
California State University - Long BeachLong Beach, CA
Bachelor of Arts from Geography
05.2025
Skills
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Store Policies and Procedures
- Team Leadership and Supervision
- Point-of-Sale Systems and Cash Handling
- Exceptional Customer Service Skills
- Reliable and Responsible
- Friendly and Helpful
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Merchandise Cast Member
Disneyland Resort
01.2022 - Current
Team Leader
Sky Zone Trampoline Park
05.2019 - 01.2022
Volunteer
City of Cerritos
07.2016 - 08.2017
California State University - Long Beach
Bachelor of Arts from Geography
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