Kevin M Carver

Accomplished Technical Support Technician with over 7 years of information technology support experience. Experienced in helping end-users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems. Exceptional abilities in all Windows and Mac OS. Skilled at both hardware and software troubleshooting and installation in fast-paced environments.

• Provided technical support to customers on all software and hardware issues with continued success.
• Made sure all employees were properly trained to handle any technical tasks and provided support when needed.
• Responsible for handling customer account and service issues, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Professionally processed 80+ calls per day, providing information and service to ensure customer and technician satisfaction.
• Achieved status as the top number 8 work center group in a region comprised of 1100 work centers.
• Worked directly with 5 departments to resolve an unknown TV outage issue on U-verse accounts.

• Achieved 5 Star several times along with four months consecutively. Received several customer service awards which included two written letters of appreciation. Assisted on advisory board to develop and efficient way to install U-verse service. Qualified for additional bonuses and incentive due to exceeding in customer referrals. Named to Deans List in the summer of 2007 and spring of 2008