Kevin S. Germond
Brick Township,New Jersey
Summary
I am highly-motivated with a strong desire to take on new challenges. I carry a strong work ethic, am adaptable, and have exceptional interpersonal skills. Im adept at working effectively unsupervised and quick at mastering new skills.
Overview
10
10
years of professional experience
Work History
Senior Cook
Compass Group USA
Pennington, NJ
06.2024 - 06.2026
- Supervised kitchen staff, ensuring adherence to food safety and sanitation standards.
- Developed and implemented seasonal menus, enhancing guest satisfaction through innovative dishes.
- Trained new cooks on culinary techniques and company procedures, fostering skill development.
- Streamlined food preparation processes, reducing waste and improving overall efficiency in kitchen operations.
- Collaborated with management to forecast inventory needs, minimizing shortages and excess stock.
- Monitored food quality during preparation and service, maintaining high standards for culinary excellence.
- Conducted regular kitchen inspections to ensure compliance with health regulations and safety protocols.
- Maintained a clean and sanitary work environment, adhering to strict health department guidelines.
- Demonstrated versatility by mastering various cooking stations within the restaurant''s fast-paced kitchen environment.
- Improved kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Modified recipes to accommodate dietary restrictions and allergies.
- Set up and broke down kitchen for service.
- Collaborated with fellow cooks to ensure smooth service during high-volume periods.
- Enhanced customer satisfaction with consistent attention to plating detail and presentation.
- Implemented proper food handling procedures, ensuring the safety of all dishes served to guests.
Concessions Supervisor
Aramark
Philadelphia, PA
02.2023 - 05.2024
- Maintained records of sales transactions for accounting purposes.
- Provided excellent customer service to ensure guest satisfaction.
- Supervised and trained concessions staff in customer service, food preparation, and cash handling procedures.
- Monitored stock levels and placed orders with vendors when needed.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests.
- Reviewed financial reports regularly to identify opportunities for cost savings or increased revenue.
- Scheduled breaks for employees according to company guidelines.
- Managed the daily operations of the concession stand, including scheduling employees, setting prices, and ensuring quality standards.
- Performed routine maintenance tasks such as cleaning equipment, stocking shelves.
- Prepared detailed reports on sales performance for upper management review.
- Developed strategies to reduce waste and increase efficiency within the concession area.
- Implemented safety protocols as required by local laws and regulations.
- Ensured compliance with health regulations by inspecting all concession areas on a regular basis.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained accurate records of all transactions for auditing purposes.
Concessions Worker
JMAC Concessions LLC
Philadelphia, PA
05.2018 - 08.2023
- Cleaned concession area including counters, floors, equipment, and utensils.
- Maintained a clean working environment by sweeping floors and emptying trash cans regularly.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Stocked concession stands with supplies and food items.
- Followed company procedures for opening and closing concession stands.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Restocked merchandise when needed throughout the day.
- Assisted in training new employees on proper concession stand operations.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Worked with teammates and openly invited coaching from management team.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
- Ensured that all safety protocols were followed at all times during shift hours.
- Adhered to health department regulations regarding food handling practices.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
Nightclub Bartender, Party Host
Saints & Sinners Clubs
Philadelphia, PA
11.2016 - Current
- Prepared and served diverse beverages while maintaining high standards of customer service.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Trained new staff on bar operations, cocktail preparation, and customer engagement techniques.
- Implemented efficient workflow processes to enhance service speed during peak hours.
- Maintained cleanliness of facilities, ensuring adherence to sanitation standards and protocols.
- Operated cleaning equipment including floor scrubbers, vacuums, and pressure washers effectively.
- Collaborated with maintenance team to report facility issues promptly for timely resolutions.
- Conducted inspections of cleaned areas to ensure quality standards were consistently met.
- Managed guest relations, addressing inquiries and concerns promptly for optimal experience.
- Evaluated feedback to refine future party offerings, aligning with market trends and client expectations.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Resolved conflict to maintain fun, positive and safe event environments.
Education
No Degree -
Abraham Lincoln High School
Philadelphia, PA06-2015
Skills
- Employee Training
- Provide facility tours
- Food Prep
- Customer Service
- Inventory Control
- Food Safety
- Bartending
- Supply Ordering
- Equipment Inspection
- Effective Communication
- Teamwork and Collaboration
- Reliability
- Critical Thinking
- Professional Demeanor
- Microsoft Excel
- Food and Beverage Service
- Active Listening
- Safety Training
- Problem-Solving Abilities
Timeline
Senior Cook
Compass Group USA
06.2024 - 06.2026
Concessions Supervisor
Aramark
02.2023 - 05.2024
Concessions Worker
JMAC Concessions LLC
05.2018 - 08.2023
Nightclub Bartender, Party Host
Saints & Sinners Clubs
11.2016 - Current
No Degree -
Abraham Lincoln High School