Kevin Verwayne
5271 W Fayetteville Rd F6,GA
Summary
Dynamic customer service supervisor with a proven track record in enhancing service quality and optimizing team performance. Expertise in problem-solving and training new staff to ensure exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
Supervisor/ Customer Service Representative
Kroger
08.2023 - Current
- Led team in resolving customer inquiries, enhancing satisfaction and loyalty.
- Trained new representatives on systems and customer service protocols.
- Implemented process improvements, reducing response times for customer issues.
- Developed training materials to streamline onboarding and enhance performance.
- Assisted in managing scheduling and workflow to optimize staff efficiency.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Developed strong relationships with key clients, leading to increased loyalty and repeat business.
- Implemented new policies to improve overall service quality while reducing costs.
- Enforce safety procedures and compliance standards
Curbside Customer Service Representative
MTI Limo/ Front Row Parking
01.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Greek passengers curbside (departures/arrivals)
- Help with directions to terminals, ticket counters or baggage claim
- Answer general airport questions (paking, flight info etc)
- Keep vehicles moving in drop-off/pick-up zones
- Direct cars to proper lanes (Rideshare, taxis, private vehicles)
- Guides passengers to shuttles, rental cars, or ridehshare pickup areas
- Worth with taxi/rideshare drivers to maintain order
- Watch for suspicious activity or unattended bags
- Follow airport safety procedures and report issues immediately
Truck Driver
Marten Transport
11.2019 - 01.2023
- Operated long-haul trucks, ensuring safe and timely deliveries across regional routes.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed route planning to optimize delivery schedules and reduce fuel consumption.
- Maintained accurate logbooks, documenting hours of service and mileage for regulatory compliance.
- Operated with safety and skill to avoid accidents and delays.
- Operating tractor trailer grossing up to 80,000 pounds
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Supervisor
ABM Aviation
03.2015 - 05.2020
- Led team in optimizing airport operations, enhancing efficiency and service delivery.
- Implemented training programs, improving staff performance and reducing onboarding time.
- Monitored compliance with safety protocols, ensuring adherence to industry regulations.
- Coordinated daily shift schedules, maximizing workforce productivity and resource allocation.
- Provide positive coaching to team members
- Comply with all safety, security, compliance and quality standards and procedures established by the company clients and regulatory authorities.
Front Desk Associate
Thomas Eye Group
10.2014 - 11.2015
- Managed patient scheduling and appointment coordination to optimize clinic flow.
- Assisted in insurance verification and patient eligibility assessments to ensure accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new front desk staff on operational procedures and software usage for efficiency.
- Closed daily deposits
- Collect Co-pays
- Answer the phones
- Scheduled and Confirmed Appointments
Education
Trade Degree - Medical Billing And Coding
Everest College
Atlanta, GA06.2012
High School Diploma -
Frederick Douglass High School
Atlanta, GA05.2011
Skills
- Customer service excellence
- Reporting and documentation
- Call center experience
- Team management
- Administrative support
- Data management
- Account management
- Report preparation
- Retail store support
- Service standard compliance
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
Timeline
Supervisor/ Customer Service Representative
Kroger
08.2023 - Current
Curbside Customer Service Representative
MTI Limo/ Front Row Parking
01.2023 - Current
Truck Driver
Marten Transport
11.2019 - 01.2023
Supervisor
ABM Aviation
03.2015 - 05.2020
Front Desk Associate
Thomas Eye Group
10.2014 - 11.2015
Trade Degree - Medical Billing And Coding
Everest College
High School Diploma -
Frederick Douglass High School