KEVIN V. RANSOM JR
Portsmouth,VA
Summary
Interested in joining an organization where I can showcase my experience and education. Friendly and enthusiastic with many years of customer service, and the ability to multi-task and learn quickly. Compassionate professional with experience in patient transportation. Familiarity with hospital protocols and procedures relevant to safely transporting patients between departments, rooms, or treatment centers. Showcases strong communication skills, ability to follow directions accurately, and physical stamina for lifting and moving patients as needed. Notable for contributing towards enhancing patient satisfaction by providing kindness and respect during transport duties.
Overview
8
8
years of professional experience
Work History
Patient Transporter
Sentara obici hospital
Portsmouth, VA
08.2022 - Current
- Provided patient transport using various equipment and adhered to safety protocols
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Maintained all schedules by delivering patients safely and on time to procedure rooms
- Moved patients in and out of vehicles and lifted on and off beds
- Checked wheelchair and stretcher functionality prior to patient pick up
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Picked up requested orders to move equipment and supplies to assigned treatment areas
- Relayed discrepancies, patient condition or special information regarding patient to appropriate personnel
- Used mobility devices to transport patients
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Patient Transporter
Compass Group Management
Portsmouth, VA
10.2020 - Current
- Provided patient transport using various equipment and adhered to safety protocols
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Maintained all schedules by delivering patients safely and on time to procedure rooms
- Moved patients in and out of vehicles and lifted on and off beds
- Checked wheelchair and stretcher functionality prior to patient pick up
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Picked up requested orders to move equipment and supplies to assigned treatment areas
- Relayed discrepancies, patient condition or special information regarding patient to appropriate personnel
- Used mobility devices to transport patients
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Front Desk Associate
YMCA of Portsmouth
Portsmouth, VA
02.2020 - 11.2020
- Membership / fitness
- Builds relationships with members; helps members connect with one another and to the YMCA
- Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention
- Interviews and/or tours prospective members; sells memberships
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Delivered friendly and knowledgeable support to current and prospective customers.
Customer Service Representative
Horizon Professional Services
Chesapeake, VA
08.2018 - 10.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions.
Residence Advisor
Johnson and Wale University
Providence, RI
09.2017 - 03.2018
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed
- Developed and deepened relationships with residents and fellow staff
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment
- Interfaced with residents to address and resolve complaints or grievances
- Led campus tours, new resident orientation and ongoing educational sessions.
Warehouse Associate
California Cartage
, VA
08.2016 - 02.2017
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Used pallet jacks to move items to and from warehouse locations
- Received deliveries, scanned packages and updated orders in internal database
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
- Managed warehouse system updates to increase productivity and reduce errors
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Sandwich Maker
Firehouse Subs
Portsmouth, VA
06.2016 - 10.2016
- Took orders, prepared foods and processed payments in full-service establishment
- Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits
- Used POS system and cash register to receive payments by cash, check, credit card and voucher
- Trained sandwich artists to apply attention to detail and commitment to quality
- Verified orders and bagged items for easy transport
- Completed efficient store opening and closing procedures each day.
Education
Some College (No Degree) -
Johnson & Wales University - Charlotte
Charlotte, NC03-2018
Some College (No Degree) -
Johnson & Wales University
Providence, RI10-2017
High School Diploma -
I.C. Norcom High School
Portsmouth, VA06.2016
Skills
- Equipment transportation
- Patient escorting
- Patient Communication
- Patient lifting
- Decision-making
- Emergency protocols
- Bedside manner
- Patient Safety
Timeline
Patient Transporter
Sentara obici hospital
08.2022 - Current
Patient Transporter
Compass Group Management
10.2020 - Current
Front Desk Associate
YMCA of Portsmouth
02.2020 - 11.2020
Customer Service Representative
Horizon Professional Services
08.2018 - 10.2019
Residence Advisor
Johnson and Wale University
09.2017 - 03.2018
Warehouse Associate
California Cartage
08.2016 - 02.2017
Sandwich Maker
Firehouse Subs
06.2016 - 10.2016
Some College (No Degree) -
Johnson & Wales University - Charlotte
Some College (No Degree) -
Johnson & Wales University
High School Diploma -
I.C. Norcom High School
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