Kevon Rush
Florissant
Summary
PROFESSIONAL SUMMARY
Overview
12
12
years of professional experience
6054
6054
years of post-secondary education
Work History
Collections Agent
Enova
Chicago
08.2024 - Current
- Accelerated collections process by 20%.
- Negotiated structured payment agreements.
- Facilitated strategy adjustments.
- Implemented account segmentation strategies.
- Reduced outstanding receivables by 70%
- Implemented strategic communication campaigns.
- Negotiated payment terms based on customer profiling.
- Analyzed uncollected debt portfolios.
- Consistently achieved 89% or higher performance rating.
- Established effective client contact protocols.
- Maintained positive customer relations.
- Collaborated with the customer service department.
- Enhanced accuracy for future financial cycles.
- Collaborated with legal and compliance teams.
Warehouse Worker
Potter Warehouse
St Louis
03.2022 - 03.2025
- Operated forklifts to move inventory within the warehouse efficiently.
- Loaded and unloaded shipments while adhering to safety protocols.
- Organized stock in designated locations for easy access and retrieval.
- Operated pallet jack to transport goods within warehouse efficiently.
- Conducted visual inspections of products for defects and compliance with specifications.
- Collaborated with production staff to resolve quality issues effectively.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Operated machinery for production line to ensure efficient workflow.
- Monitored equipment performance and reported issues to maintenance team.
- Maintained cleanliness and organization of work area for safety compliance.
Ramp Agent - Part Time
Southwest Airlines
St. Louis
04.2024 - 09.2024
- Pushed and positioned aircraft from remote parts of the airport to designated operating areas.
- Worked with ramp agents to ensure that baggage was loaded onto the correct outbound flight.
- Used a headset radio to communicate with the ground crew, flight crew, and tow person.
- Communicated with the ground crew, flight crew, and tow person via headset radio to ensure loading and unloading safety and efficiency.
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and passengers with bags for over ten daily flights.
- Worked Part-Time during the evenings while maintaining position as Collections Agent at Credit Control LLC.
- STL Airport Terminal 2
Warehouse Selector
ALDI Distribution Center Warehouse
St. Peters
12.2023 - 04.2024
- Inspected areas for cleanliness and obstructions, and I removed cartons and boxes to keep work areas clutter-free for easy movement.
- Extended the life of equipment by creating schedules and updating protocols for equipment inspections and maintenance.
- Used equipment like pallet jacks and hand trucks to move heavy boxes.
- Reorganized storage areas to improve access and meet the needs of various products with varying weights, sizes, and shapes.
Collections Agent
Credit Control, LLC
Earth City
01.2023 - 12.2023
- Analyzed uncollected debt portfolios.
- Improved overall collection efficiency.
- Generated timely and accurate client reports.
- Collaborated with legal and compliance teams.
- Participated in monthly audit reviews.
- Utilized personalized communication methods.
- Recovered over $700,000 in past-due payments.
- Recovered 45% of the $115,000 targeted debt portfolio monthly.
- Recognized as Employee of the Month.
- Achieved targets for 100 outbound calls.
- Reduced bad debt write-offs.
- Reduced average account delinquency time.
- Improved overall payment adherence by 30%
- Exceeded quarterly goals by 100%.
Supervisor
United Healthcare
Maryland Heights
11.2020 - 12.2023
- Employees are coached and counseled to ensure that each work process is carried out in accordance with company policies.
- Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.
- Evaluated team performance and provided metrics to members of the leadership team.
- Provided professional, friendly, and engaging service on a consistent basis.
- Maintain quality control.
- Made a decision.
- Customer complaints were handled, issues were resolved, and policies were adjusted to meet changing needs.
Ramp Agent
Delta Airlines
St. Louis
04.2014 - 11.2020
- Pushed and positioned aircraft from remote parts of the airport to designated operating areas.
- Worked with ramp agents to ensure that baggage was loaded onto the correct outbound flight.
- Connected the aircraft's electrical power unit and hoses.
- Cleaned planes between flights, sanitized lavatories, and wiped down seat trays according to company guidelines.
- Loaded and unloaded all cargo, including luggage and freight, and assisted crew and passengers with bags for over ten daily flights.
- Supervised team of 20 staff members.
Education
Associate of Science - Computer Science
University of Phoenix
Phoenix, AZEmergency Medical Technology - EMT
Forest Park
St. Louis, MOHigh School -
McCluer North High School
Florissant, MOSkills
- Heavy Equipment Operation
- Crew assistance
- Customer service
- Cleaning/sanitation processes
- Deicing of aircraft
- Pushback and towing
- Cargo and freight
- Radio etiquette
- Aircraft greeting
- Runway maintenance
- Weight/balance loading
- Loading and unloading
- Sorting and labeling
Accomplishments
- Clinical Skills: Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Living Assistance: Helped patients by serving meals, feeding as necessary, ambulating, turning, and positioning in bed.
- First aid and AED
- Certified Business Analysis Professional (CBAP)
Timeline
Collections Agent
Enova
08.2024 - Current
Ramp Agent - Part Time
Southwest Airlines
04.2024 - 09.2024
Warehouse Selector
ALDI Distribution Center Warehouse
12.2023 - 04.2024
Collections Agent
Credit Control, LLC
01.2023 - 12.2023
Warehouse Worker
Potter Warehouse
03.2022 - 03.2025
Supervisor
United Healthcare
11.2020 - 12.2023
Ramp Agent
Delta Airlines
04.2014 - 11.2020
Associate of Science - Computer Science
University of Phoenix
Emergency Medical Technology - EMT
Forest Park
High School -
McCluer North High School