Kevona Crayton
Summary
Driven professional with extensive experience at Cuyahoga County, adept in legal document processing and office management. Excelled in reducing clerical errors and enhancing case management efficiency through meticulous coordination and communication. Skilled in Microsoft Office and Zoom, demonstrating a strong ability to streamline operations and support decision-making processes with comprehensive research and analysis.
Overview
4
4
years of professional experience
Work History
Magistrate Assistant
Cuyahoga County
Cleveland
05.2023 - Current
- Ensure timely processing of case management by coordinating schedules via in person, zoom and by telephone and effectively communicating with all relevant parties.
- Facilitate effective communication between the court, attorneys, and the public to ensure that all parties were well informed of courts expectations and rules.
- Reduced clerical errors with targeted proofreading efforts to all written materials prepared within the magistrates office before submission or distribution to the judges and the public.
- Provide quality clerical support through data entry,document management, email correspondence, and effectively overseeing operation of office equipment.
- Reviews and maintains the case load of 3 magistrates to effectively schedule court hearings for attorneys and the public via zoom or in person hearings.
- Remain in constant communication with several departments to prepare case files for magistrates to assist with court hearings.
- Support magistrates in the decision making process through comprehensive research and analysis of the courts procedures when asked upon.
Deputy Clerk
Cuyahoga County
Cleveland
11.2021 - 05.2023
- Assisted the public with proper forms/applications to complete to ensure their probate needs are fulfilled in a timely matter with the court.
- Provided exceptional customer service to the public, attorneys and inters via phone, over the counter and email.
- Collect any cost or fees required by check,debit card and cash.
- Maintained case file information in order as defined by department procedures.
- Processed incoming mail to open new cases and file additional paperwork for existing cases.
- Ensured compliance with Ohio Revised Code as it pertains to probate court.
- Reopen, scan, docket and image paperwork for case file database to ensure a smooth and accurate file.
Examiner
Cuyahoga County
Cleveland
05.2021 - 11.2021
- Functions as lead worker for Escrow/Easy Pay program for all of Cuyahoga County reporting to Cuyahoga County Tax Administrator.
- Acts as liaison between title companies and taxpayers regarding refunds of escrow payments.
- Assist public in person and by phone on how to properly enroll in Easy Pay Program to effectively pay their property taxes.
- Processed monthly ACH debit file containing millions of dollars for continuance of Easy Pay program reflecting paid balanced from taxpayers enrolled in program.
- Conducted comprehensive reviews of complex applications, ensuring all necessary documentation was obtained before rendering a decision.
- Prepared property tax revenue distribution reports for taxing districts through Cuyahoga County.
- Assisted Deputy Chief Treasurer in generating reports for accuracy and efficiency for Easy Pay Clients.
Quality Assurance Clerk
Cuyahoga County
Cleveland
03.2020 - 05.2021
- Researched surplus amounts on property taxes to effectively issue refunds to parties that have over paid.
- Researched misapplied payments and applied them to the correct parcels or correct tax years.
- Assisted homeowners,mortgage companies and title companies via email,fax, phone and in person on assistance in issuing refunds.
- Communicate with other departments regarding refund request for tax abatements & exemptions, property value reductions and sheriff sales.
- Monitor daily excel spreadsheet to maintain positive account balancing sheet for payroll checks.
- Process ''Remission of Late Penalty" forms that include approving or denying requests and entering the information in the appropriate database.
- Assisted the treasury department with handling phone calls, payment plans and cashiering during busy time periods.
Education
Business Management
Coppin State University
Baltimore, MDBusiness Management
Cleveland State University
Cleveland, OHHigh School Diploma -
Cleveland School Of The Arts
Cleveland, OH06.2010
Skills
- File Management
- Legal Document Processing
- Office Management
- Microsoft Office
- Excel
- Zoom
- Outlook
- Teams
Timeline
Magistrate Assistant
Cuyahoga County
05.2023 - Current
Deputy Clerk
Cuyahoga County
11.2021 - 05.2023
Examiner
Cuyahoga County
05.2021 - 11.2021
Quality Assurance Clerk
Cuyahoga County
03.2020 - 05.2021
Business Management
Coppin State University
Business Management
Cleveland State University
High School Diploma -
Cleveland School Of The Arts