Ke'vontae Johson
Cincinnati
Summary
Dynamic professional with a proven track record at Arby's Restaurant and Cincinnati Youth Collaborative, excelling in customer service and IT support. Expert in teamwork, collaboration, and technology troubleshooting, I consistently exceed performance goals by applying creativity and innovation. Skilled in collaborating with team members and enhancing system efficiency, my approach transforms challenges into solutions. I also have some skills in art and music and things alike.
Overview
2
2
years of professional experience
Work History
Team Member
Arby's Restaurant
Cincinnati
03.2024 - 02.2025
- Resolved customer issues promptly in a professional manner.
- Monitored expiration dates on food items for freshness assurance.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
- Conducted price checks for special orders or discounts as requested by customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
IT Assistant
Cincinnati Youth Collaborative
Cincinnati
06.2023 - 08.2023
- Monitored system performance using various monitoring tools.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Built and put together computers/PCs as requested by other co-workers and customers.
- Kept software patched and licenses up to date.
- Oversaw daily performance of computer systems.
Education
Western Hills University Highschool
Cincinnati, OHSkills
- Teamwork and collaboration
- Workplace safety
- Team building
- Customer service
- Time management
- Attention to detail
- Money handling
- Social media expertise
- Willingness to learn
- Flexible schedule
- Clear communication
- Safety
- Heavy lifting
- Cleaning
- Creativity and innovation
Affiliations
- I would do volunteer work with an organization called N.ER.D.S (Nurturing Educational Readiness and Development from the start). We would participate in things like teaching kids science experiments or going out and helping the homeless by giving out food and clothes. We would also help out several different foundations as helpers in the front or helping out chaperoning .
Accomplishments
- First place in JCG build a business contest (2024)
- Multiple B average awards
- Second place in JCG build a business contest (2023)
References
References available upon request.
Timeline
Team Member
Arby's Restaurant
03.2024 - 02.2025
IT Assistant
Cincinnati Youth Collaborative
06.2023 - 08.2023
Western Hills University Highschool