Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kewanna Mcelrath

Augusta,GA

Summary

With a proven track record at Summerville Maids and other Cleaning Jobs, I excel in delivering unparalleled cleanliness and guest satisfaction through expert housekeeping and strong teamwork. My adeptness in eco-friendly cleaning techniques and exceptional customer service has consistently enhanced guest experiences, achieving a significant reduction in guest complaints.

Overview

33
33
years of professional experience

Work History

Housekeeper/Caregiver

Dontavious Payne
Augusta Ga
12.2012 - Current

Cook and Clean home from top to bottom also do laundry and run errands. Help take care of Mr.Payne who is paralyzed from the waist down.

Housekeeper

Summerville Maids
Augusta Ga
08.2014 - 01.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adapted housekeeping procedures in response to evolving guest needs or industry trends, ensuring continuous improvement of services offered.
  • Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Housekeeper/Front Desk/Masters Deep Dive Inspector

Days Inn Hotel
Augusta Ga
01.2009 - 01.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Operated electronic backpack vacuums and floor sweepers.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
  • Streamlined laundry operations, sorting and treating items according to fabric care specifications.
  • Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
  • Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
  • Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
  • Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
  • Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
  • Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
  • Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
  • Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Housekeeper

Sunset Inn Augusta
Augusta Ga
08.2005 - 05.2013

Clean rooms from top to bottom. Bathroom, Bedlinen, Dusting, Sanitizing, Moping, Vacuuming, Cleaning window and mirrors, Cleaning Microwave and refrigerator etc… I also handled the Laundry

Restoration Technician

Serve Pro
Evans Ga
09.2002 - 01.2005
  • Executed the spraying of various types of treatments on upholstery items to ensure cleanliness.
  • Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as Type and Type.
  • Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
  • Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.

Commercial-Private Residential-Master’s Cleaning

Linda’s Commercial Cleaning
Hephzibah, GA
01.1992 - 01.2001
  • Improved facility cleanliness by developing and implementing effective janitorial procedures.
  • Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
  • Minimized potential risks through swift emergency interventions.
  • Efficiently managed inventory with systematic organization of cleaning supplies and equipment. We worked on several commercial buildings like unemployment office, New building move in clean ups also move out clean up. We also did private residence and Masters preparation for homes and maintained the homes while the Masters guest were there once they leave we prepared the homes for arrival of home owners.

Education

Diploma - Management

Kerr Business College
Augusta Ga
07.1992

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Mopping and sweeping
  • Vacuuming and sweeping
  • Vacuuming
  • Cleaning bathrooms
  • Cleaning techniques
  • Health and safety compliance
  • Bed making proficiency
  • Kitchen cleaning
  • Residential cleaning
  • Hospitality background
  • Dusting furniture
  • Customer service-focused
  • Excellent oral and written communication
  • Deep cleaning expertise
  • Folding clean laundry
  • Window cleaning
  • Customer-oriented
  • Physically strong
  • Sorting and washing laundry
  • Waste disposal
  • Interior and exterior cleaning
  • Complex Problem-solving
  • Restroom detailing
  • Guest relations
  • Chemical handling
  • Laundry management
  • Window washing
  • Exceptional communicator
  • Staff training
  • Carpet cleaning
  • Childcare support
  • Infection control
  • Ordering cleaning supplies
  • Quality assurance
  • Hazardous chemical training
  • Inventory control
  • Supply inventory management
  • Eco-friendly cleaning
  • Ironing and folding
  • Ceiling fan cleaning
  • Building maintenance
  • Quality assurance controls
  • Floor scrubber machines
  • Resident support
  • Pest control awareness
  • Tile and grout care
  • Budget control
  • Multitasking and organization
  • Cleaning and organizing
  • Detail-oriented
  • Basic maintenance
  • Safety protocols
  • Equipment operation
  • Product knowledge
  • Room preparation
  • Bloodborne pathogens
  • Dusting
  • Sanitization techniques
  • English language fluency
  • Turndown service
  • Able to lift number lbs
  • Customer feedback management
  • Washing windows
  • Closet detailing
  • Safe cleaning with chemicals
  • Exceptional time management
  • Cleaning methods
  • Chandelier cleaning
  • Appliance maintenance
  • Interior window washing
  • Glass and window washing
  • Commercial and residential cleaning
  • Polishing surfaces
  • Kitchen sanitizing
  • Mopping and buffing floors
  • Ironing clothing
  • Watering plants
  • Upholstery care
  • Towel replenishment
  • Deep cleaning
  • Guest amenity replenishment
  • Hardworking
  • Focused and detail-oriented
  • Linen replenishment
  • Cleaning light fixtures
  • Dish preparation
  • Linen replacement
  • Ergonomics and safety training
  • Surface disinfection
  • Time management
  • Multitasking and prioritizing
  • Sweeping and mopping
  • Team support and collaboration
  • Professional and courteous

Timeline

Housekeeper

Summerville Maids
08.2014 - 01.2019

Housekeeper/Caregiver

Dontavious Payne
12.2012 - Current

Housekeeper/Front Desk/Masters Deep Dive Inspector

Days Inn Hotel
01.2009 - 01.2017

Housekeeper

Sunset Inn Augusta
08.2005 - 05.2013

Restoration Technician

Serve Pro
09.2002 - 01.2005

Commercial-Private Residential-Master’s Cleaning

Linda’s Commercial Cleaning
01.1992 - 01.2001

Diploma - Management

Kerr Business College
Kewanna Mcelrath