Kewessa Auba
Vernon,CT
Summary
I have a proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. I thrive in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving. I'm professional with experience in logistics and inventory management and have a strong background in organizing and storing goods efficiently while ensuring accuracy and timeliness. I'm skilled in inventory tracking, warehouse management systems, and maintaining safe, organized work environment.
Overview
4
4
years of professional experience
Work History
Customer Service
Athena Health Care Systems
07.2020 - Current
- De-escalated problematic customer concerns, keeping calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Helps with customer complaints and queries, fast-tracking them for problem resolution
- Upholding strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Exceeded company productivity standards on a consistent basis
Inbound Stower
Amazon
10.2024 - 11.2024
- Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
- Improved warehouse organization by accurately stowing inbound items in designated locations.
- Ensured accurate inventory counts by diligently scanning and recording all incoming products.
- Separated damaged items from functional ones before placing on shelves.
- Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
- Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
Education
High School Diploma -
Central High School
Bridgeport, CT06-2022
Skills
- Courteous demeanor
- Customer relations
- In-store support
- Problem-solving abilities
- Materials transport
- High-energy attitude
- Schedule mastery
- Shipping and receiving understanding
- Technologically savvy
- Quality control
- System implementation
- Package handling
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Stock organization
Timeline
Inbound Stower
Amazon
10.2024 - 11.2024
Customer Service
Athena Health Care Systems
07.2020 - Current
High School Diploma -
Central High School
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