Kewonah Minor
Customer Service Representative
Henderson,NV
Summary
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Production Food Prep /Transportation Dispatcher
Gate Gourmet
Las Vegas, NV
04.2023 - 09.2023
- Followed food safety practices and sanitation guidelines
- Assembled equipment and food components according to airline specifications following procedures and assembly diagrams
- Kept production areas in compliance with sanitation standards and customer requirements
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines
- Cleaned and maintained work areas, equipment, and utensils
- Packaged and stored food products following proper handling and preservation methods
- Monitored and maintained required food temperatures for safety
- Monitored food temperature, discarding items not stored correctly
- Pushed, pulled, and transported large loads and objects
- Promoted to Dispatcher within 2 months of hire.
Claims Representative
WPS Health Insurance
Remote
04.2021 - 02.2023
- Analyzed and addressed 80 or more calls per day regarding escalated claims to resolve issues quickly
- Worked productively in a fast-moving work environment to process large volumes of claims
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Researched and analyzed complex claims to determine the next steps and possible outcomes
- Updated claims system to track claim status and provide relevant information to other departments
- Generated, posted, and attached information to claim files
- Verified/obtained DME authorization/referrals
- Verify DEERS registration for active-duty military to confirm eligibility.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
Licensed Senior Benefits Analyst
Go Health Insurance
Chicago, IL
10.2019 - 04.2021
- Medicare U65 Captive Inside sales team member
- Educated prospective members about Medicare rules and regulations once eligible for Medicare
- Completed needs assessments to determine eligibility for an enrollment period and ultimately locate a plan to fit the members needs and budget
- Built a book of business to call on during any enrollment period
- Processed enrollments via Broker/BAP systems
- Documented member demographics in Broker Lead system, medications, providers, hospital network, Medicare identification info, and special needs, Medicaid status if any.
- Participated in annual open enrollment process by providing support to HR team members during enrollment period.
- Checked accuracy and completeness of benefits applications and documents.
Customer Experience Specialist
FP Mailing Solutions
Chicago
08.2017 - 04.2019
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product
- Responded to general account support inquiries related to the rental of equipment, invoices, statements, and payment information
- Aided with postage account set up, payments, and balances
- Assisted customers and dealers with technical questions such as postage equipment/software set-up, use, trouble shooting, and exchanges.
Inside Sales Specialist
Power Plant Services
Melrose Park, IL
10.2010 - 03.2017
- Answered 100 or more calls from customers with questions regarding products, prices, and availability
- Processed orders, forms, applications, and requests from nationwide power plants, nuclear, gas, and turbine power suppliers
- Obtained and evaluated all relevant information to handle inquiries and complaints regarding parts orders
- Communicated and coordinated with internal/external departments, including maintenance engineers, materials purchasing, and production engineering to ensure order accuracy, fulfillment, and shipment completion
- Received and processed purchase orders including meticulous research of active or inactive quotes.
Education
No Degree - Criminal Justice Studies
Brown College
Skills
- Customer Service
- Benefits Verification
- Patient Information
- Documentation and Paperwork
- Information Research
- Oral and Written Communications
- Payment Collection
- Claim investigation
- Medical Terminology Understanding
Affiliations
- Avid reader
- Biking
Accomplishments
- One FP award -2017 FP Mailing Solutions -exceeded individual and team sales goals set by approximately 115%
- One FP award -2018 FP Mailing Solutions -exceeded individual and team sales goals set by approximately 135%
Certification
- AHIP Certification
- National producers license
- Fraud Waste and Abuse training
- Hippa certification
References
References available upon request.
Timeline
Production Food Prep /Transportation Dispatcher
Gate Gourmet
04.2023 - 09.2023
Claims Representative
WPS Health Insurance
04.2021 - 02.2023
Licensed Senior Benefits Analyst
Go Health Insurance
10.2019 - 04.2021
Customer Experience Specialist
FP Mailing Solutions
08.2017 - 04.2019
Inside Sales Specialist
Power Plant Services
10.2010 - 03.2017
No Degree - Criminal Justice Studies
Brown College