Laura "LJ" Macy
Baltimore,MD
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
9
9
years of professional experience
Work History
Food Prep/ Sales • Sales Food Prep Lead
Top Nach Food Truck
Rossville
05.2022 - Current
- Food Prep Lead part time as needed- on call
- Self-motivated, with a strong sense of personal responsibility.
- Managed food and drink orders efficiently, ensuring accuracy and timely delivery.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to maintain smooth service flow during peak hours.
- Handled cash transactions accurately, adhering to financial protocols and policies.
- Maintained cleanliness and organization of dining area, contributing to positive ambiance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Merch Manager
Dollar Tree
Parkville
07.2025 - 01.2026
- Handled opening the store
- Maintenance needs
- Stock and shelves
- Truck unloading and documentation
- Cashier
- Streamlined inventory management processes to optimize stock levels and reduce overhead costs.
- Led team training initiatives, enhancing employee performance and operational efficiency.
- Implemented customer service strategies, improving overall customer satisfaction ratings.
- Analyzed sales trends to develop effective merchandising strategies that increased store profitability.
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Oversaw daily store operations to ensure optimal customer experience and inventory management.
Head Maintenance Technician
Kelly Cleaning & Supplies - Cleaning Services
Baltimore, Maryland
04.2025 - 07.2025
- Provided daily cleaning services, including sweeping, mopping, vacuuming and dusting.
- Performed cleaning services in accordance with established standards and procedures.
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Supervised staff members responsible for cleaning services and other duties related to building management.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Store Manager
Extra Space Storage
Baltimore, Maryland
03.2023 - 05.2025
- Supervised daily operations to ensure optimal customer service and facility maintenance.
- Trained and mentored staff to enhance team performance and productivity.
- Implemented inventory management processes to improve accuracy and efficiency.
- Developed marketing strategies to increase facility visibility and attract new customers.
- Coordinated with upper management on strategic planning for operational improvements.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Trained and mentored new staff on customer service standards and operational processes.
General Front of House Manager • Site Manager
Stumpy Ax Throwing
Towson, MD
02.2022 - 06.2022
- Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
- Managed staff scheduling, optimizing team performance and resource allocation during peak hours.
- Developed training programs for new employees, enhancing customer service skills and operational efficiency.
- Implemented inventory control systems, reducing waste and improving stock management processes.
- Coordinated special events, increasing community engagement and boosting venue visibility through targeted promotions.
- Led regular team meetings, fostering communication and collaboration among front-of-house staff for seamless operations.
- Established relationships with local vendors, negotiating favorable contracts to enhance service offerings and reduce costs.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Monitored, coached, and supervised team of 10 employees in 2.
Janitorial Services • Site Manager
Sanford Federal
South Carolina
01.2021 - 02.2022
- Coordinated daily site operations to ensure compliance with safety and quality standards.
- Supervised project timelines, resources, and workforce management for efficient execution.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Developed and maintained relationships with subcontractors to streamline project workflows.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Assumed responsibility for personnel deployed to work site.
- Oversaw all daily office operations and equipment maintenance.
- Coordinated logistics for materials and equipment, optimizing workflow efficiency across multiple projects.
- Managed subcontractor performance, enforcing quality standards and timely completion of tasks.
Meat Clerk/Maintenance Supervisor
BJ'S Wholesales Club
Summerville
04.2017 - 02.2021
- Provided exceptional customer service by assisting members with product inquiries and selections.
- Maintained cleanliness and organization of meat department to ensure safe shopping environment.
- Processed and packaged meats, ensuring adherence to quality standards and safety regulations.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Trained new staff on best practices for meat handling, safety protocols, and customer service techniques.
- Implemented efficient merchandising strategies to enhance product visibility and sales performance.
- Ensured product quality and freshness through regular inspections and adherence to safety standards.
- Assisted customers with inquiries and provided knowledgeable recommendations on meat products.
Janitorial Services / Cafeteria worker
Dillsburg Elementary
09.2016 - 04.2017
- Prepared and served nutritious meals to students in compliance with dietary guidelines.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety standards.
- Assisted in inventory management by tracking food supplies and reporting shortages promptly.
- Collaborated with staff to create a positive dining environment for students and faculty.
- Implemented efficiency improvements in meal service processes, reducing wait times for students.
Education
Diploma -
Biglerville High School
Biglerville, PA05.2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Critical thinking
- Excellent communication
- Organizational skills
- Calm under pressure
Accomplishments
- Documented and resolved health issus which led to Safer work area.
- Resolved product issue through consumer testing.
- Achieved Storage customers through effectively helping with moving items.
Timeline
Merch Manager
Dollar Tree
07.2025 - 01.2026
Head Maintenance Technician
Kelly Cleaning & Supplies - Cleaning Services
04.2025 - 07.2025
Assistant Store Manager
Extra Space Storage
03.2023 - 05.2025
Food Prep/ Sales • Sales Food Prep Lead
Top Nach Food Truck
05.2022 - Current
General Front of House Manager • Site Manager
Stumpy Ax Throwing
02.2022 - 06.2022
Janitorial Services • Site Manager
Sanford Federal
01.2021 - 02.2022
Meat Clerk/Maintenance Supervisor
BJ'S Wholesales Club
04.2017 - 02.2021
Janitorial Services / Cafeteria worker
Dillsburg Elementary
09.2016 - 04.2017
Diploma -
Biglerville High School
Awards
Employee of the Month at several jobs, Team Player Award at Dillsburg Elementary, Service Award for saving the life of an employee at work in enhancing customer satisfaction and implementing effective sales strategies. Skilled in inventory management and staff training, consistently delivering quality results while maintaining a motivated and organized work environment