Keya Nimmons
United Sites Services
Waldorf,MD
Work Preference
Desired Job Title
Administrative AssistantCustomer Service RepresentativeClerkCashierDispatcher
Work Type
Full Time
Minimum Desired Compensation
$45000/yr
30
Years of experience
Experienced Administrative Support Specialist with over 20 years at USDA, skilled in managing complex schedules and maintaining confidentiality. Delivers high-quality support to senior management while enhancing workflow efficiency and fostering positive customer relations. Strong in Microsoft Office and task prioritization, consistently streamlining operations to align with team objectives.
Work History
Lead Operations Coodinator
9 Months- Coordinated daily dispatch schedules for field crews, drivers, technicians, and equipment deliveries to ensure efficient operations and timely service.
- Managed customer service requests, resolving route changes, scheduling conflicts, and escalated customer complaints professionally.
- Monitored work orders to ensure accurate completion, adherence to deadlines, and appropriate follow-up.
- Communicated with customers, vendors, and internal teams to coordinate priorities, address operational challenges, and maintain service standards.
- Provided leadership and guidance to employees to achieve performance targets and maintain operational efficiency.
- Coordinated vendor purchases, processed orders, and reconciled invoices to ensure accurate financial records.
- Prepared detailed reports on operational issues and performance concerns for upper management.
- Assisted with recruiting, hiring, onboarding, and training new team members.
- Created employee schedules based on customer demand, staffing requirements, and individual employee strengths.
Walmart Associate - Front End Cashier
1 Year- Resolved customer concerns promptly while supporting accurate pricing, returns, and order processing.
- Supported team productivity by prioritizing tasks, balancing coverage, and adapting to changing store needs.
- Engaged in friendly conversation with the customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Processed customer purchases accurately using point-of-sale systems and multiple payment methods.
- Balanced cash drawers and resolved register discrepancies with precision and accountability.
- Supported self-checkout lanes by guiding customers and resolving scanning issues.
- Maintained clean, organized checkout areas to promote efficient customer flow.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
ADMINISTRATIVE SUPPORT SPECIALIST
6 Years 11 Months- Managed customer inquiries, achieving a 95% resolution rate within 24 hours.
- Increased departmental efficiency by 20% through timely project completion.
- Reduced onboarding time by 15% and improved document retrieval efficiency by 35%.
- Fostered a positive work environment, addressed administrative issues promptly and effectively.
- Maintained data security standards by managing sensitive information with discretion and adhering to privacy regulations.
ADMINISTRATIVE ASSISTANT
5 Years 5 Months- Resolved operational and administrative inquiries at 90% rate, enhancing overall service quality.
- Supported team through cross-coverage, contributing to 15% increase in efficiency.
- Managed multi-line phone system, efficiently routing calls and delivering messages to staff while greeting visitors.
- Achieved a 90% resolution rate for operational and administrative inquiries.
Education
Diploma - N/A
Skills
Appointment scheduling
Financial Management: Skilled in account reconciliation and registration processing.
Document organization
Time Management: Proficient in time management and managing complex schedules.
Inventory management
Microsoft Office proficiency
Communication: Strong verbal communication skills
telephone reception
and customer relations.
Customer Service: Strong customer service skills and a fast learner.
Confidential document handling.
Operational coordination
Timeline
Lead Operations Coodinator
United Sites Services
01.2026 - CurrentRead More
Walmart Associate - Front End Cashier
Walmart
08.2025 - 08.2026Read More
ADMINISTRATIVE SUPPORT SPECIALIST
USDA - FPAC - BC - FMD
05.2018 - 04.2025Read More
ADMINISTRATIVE ASSISTANT
USDA - FSA - OBF
01.2013 - 06.2018Read More
Ballou Senior High School
Diploma from N/A
Read More