Charlotte Laster-Lloyd
Forest,MS
Summary
Healthcare professional with expertise in coordinating and managing patient care, while seeking employment that allows me to grow professionally, being able to utilize my strong organizational, educational, and exceptional people skills for the betterment and growth of the company.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Sr. Clincial Care Coodinator/Certified Medical Assistant
Optum/United Health Group
Remote
09.2026 - Current
- Managed referrals, authorizations, and appointment scheduling to support efficient access to care.
- Documented patient interactions and updates accurately within electronic medical records systems.
- Tracked follow-up tasks and escalated care barriers to appropriate clinical staff.
- Collaborated with providers, social workers, and families to address treatment needs and resource gaps.
- Supported care transitions by confirming discharge instructions, next steps, and post-visit follow-up.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Coordinated patient care plans across interdisciplinary teams, ensuring timely communication and continuity of services.
National Certified Medical Assistant/Administration
Optum/United Health Group
Ridgeland, MS
06.2025 - 09.2026
- Assist providers with patient preparation for examination, minor office procedures with the examination and education of patients.
- Performs selected patient and laboratory testing consistent with the scope of the practice, including but not limited to electrocardiography, pulmonary function tests, and vison acuity testing.
- Obtains and records vital signs including, but not limited to manual blood pressure, temperature, pulse, respiration, height, and weight.
- Perform phlebotomy, and ancillary testing such as, pulmonary function test, ankle brachial index, and electrocardiograms.
- Provides clerical support and serves as backup for the Administrative Assistant as needed, as well as perform other duties assigned by DNOM or as requested by healthcare provider(s).
- Performs weekly, monthly, and yearly checks for medication, temperature, pendant and AED logs, calibrations, weekly site reports and ordering supplies.
- Manage and coordinate complex calendars, scheduling appointments, meetings, and events.
- Handle administrative tasks such as data entry, filing documents, organizing records.
- Support front desk functions by answering phone calls and directing inquiries appropriately.
- Provide exceptional customer service through phone, email, and chat support, ensuring client inquiries are addressed promptly and professionally.
- Contract for Matrix Providers
National Certified Medical Assistant
Texas Health Physician Group
Frisco, TX
02.2025 - 06.2025
- Performed general patient care by following established standards and procedures.
- Greeted and prepared patients for the health care provider.
- Obtained and recorded vital signs including, but not limited to blood pressure, temperature, pulse, respiration, height, weight, drug allergies, and current medications and presenting problem.
- Administered ordered medications and/or vaccines via oral, injection, topical, rectal, ophthalmic, and/or inhalant administration.
- Worked in the front office as needed, as well as performed other duties as assigned by practice manager, more senior staff, or as requested by healthcare provider(s).
- Contract for Sadiant Health Agency
Practice Manager/National Certified Medical Assistant
Children's International Pediatric Medical Group
Morton, MS
04.2022 - 12.2024
- Prepared new hire letters, employee contracts and corporate policies.
- Managed on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits and other details.
- Organized company-wide events designed to boost employee morale.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Excellent in listening, comprehension, communication, problem solving and customer service skills.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Provided advanced clinical inquiry responses to health-related inquiries from consumers, educators or medical/health professionals.
- Composed documents, reports, and correspondence.
- Uploaded time records into computer system and adjusted accurate database for payroll processing functions, using payroll systems such as Paylocity, ADP, Gusto, and Kronos timekeeping.
- Submitted reports on payroll activities.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Owner/Director
Comfort and Care Health, School of Allied Health
Carthage, MS
01.2021 - 10.2024
- Overseeing the overall quality, safety and ensuring that the school meets the necessary standards for training and practice.
- Filed paperwork, sorted employees and student files, and maintained office organization.
- Developed and implemented written policies, procedures, handbooks, program's curriculum, class schedules, contracts for local hospitals and clinics for student clinicals, and student enrollment.
- Ensured compliance with state and federal laws.
- Prepared billings, paychecks, invoices, payments, and vendor invoices.
- Managed on-boarding process for newly hired employees and enrollment for new students.
- Performed background checks and drug testing.
- Scheduled certification testing with NCCT for students completing programs.
- Scheduled clinicals with local hospitals and clinics prior to student graduating from program.
Human Resources Clerk
Koch Foods
Forest, MS
03.2020 - 04.2022
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Managed employee exit interviews and paperwork.
- Prepared billings, paychecks, invoices, payments, and other recurring transactions and obtained appropriate approvals and authorizations.
- Successfully managed employee leave requests while ensuring compliance with FMLA regulations and company policies.
- Managed sensitive employee relations issues with discretion, conducting investigations when necessary to resolve conflicts or grievances.
- Processed and accurately recorded new hires, terminations, transfers and promotions into HRIS.
- Contributed to annual budget planning by analyzing compensation data and providing recommendations for adjustments as needed.
Remote Chronic Care Manager/ National Certified Medical Assistant
Bluefish Medical
Birmingham, AL
06.2020 - 03.2022
- Identified patient/family education needs and ensured that patient/family members have adequate information to participate in transition planning.
- Worked collaboratively with the team on post discharge care plan.
- Initiated and maintained communication and collaboration with physicians, social workers, care team leaders, staff nurses, other care giving disciplines, and patients/families to develop, implement, and evaluate a transition plan of care for each patient.
- Arranged post-discharge medical and community referrals for patients with health problems requiring further evaluation and/or additional services.
- Assessed complexity of care needs and potential/actual issues or gaps in care.
- Monitored the achievement of clinical outcomes and communicates with inpatient teams, primary and specialty physicians and staff, regional providers, and community resources (Home Health) regarding unanticipated variances.
Billing Supervisor
Grace and Mercy PCS
Clinton, MS
06.2018 - 02.2020
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at mouthed.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Enhanced team productivity by providing ongoing training, guidance, and support to billing staff members.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
National Certified Medical Assistant/Phlebotomist
Baptist Health System/Baptist Primary Care Clinic
Carthage, MS
04.2017 - 06.2018
- Restocked supplies in the front office and in the patient, exam rooms when items were running low.
- Performed venipuncture and administered vaccinations for pediatric and geriatric patients.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Reviewed the physician's calendar and scheduled patient appointments by telephone and in-person.
- Performed pregnancy tests and sent specimens for laboratory testing.
- Took and recorded patients' temperature, pulse, respirations, height, weight, and blood pressure.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Routinely extracted patient throat cultures and prepared for lab submission.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
- Followed infection control procedures.
Human Resources Assistant
Burns and Burns
Brandon, MS
05.2015 - 04.2017
- Scheduled interviews.
- Conducted orientation, maintained records and information.
- Provided payroll information by collecting time and attendance records.
- Submitted employee data reports by assembling, preparing, and analyzing data.
- Provided secretarial support by entering, formatting, and printing information.
- Organized files.
- Answered the telephone, relayed messages, maintained equipment and stocked supplies.
- Maintained quality service by following organization standards.
Education
Bachelor's degree - Healthcare Administration
Belhaven University
11-2026
Associate's degree - Business
Hinds Community College
Raymond, MS12-2023
Certification - Certified Medical Assistant
Delta Technical College
Ridgeland, MS12-2018
Certification - Medical Billing & Coding
Perico Institute
Jackson, MS06-2016
Certification - Phlebotomy
Hinds Community College
Jackson, MS04-2016
High School Diploma - undefined
Morton High School
Morton, MS05-2006
Skills
- Call center
- Organizational skills
- Customer service
- ADP, Kronos, Paylocity, Gusto
- Patient confidentiality
- Weight loss clinic
- Human resources
- Vendor management
- Appointment scheduling
- Office management experience
- Microsoft office suite
- PeopleSoft
- Detail-oriented
- Medical billing procedures
- Medical office administration
- Vital signs
- Blood sampling
- Urgent care
- Primary care
- HIPPA
- ICD 10
- Phone triage
- Electronic health records management
- EMR systems (Epic, NextGen, Trak net, Athena, Provider portal, eClinicalWorks, AdvancedMD)
- Inventory management
- Payroll
- Data Entry
- Recruiting
- Bookkeeping
- Patient monitoring
- Remote Patient monitoring
- Chronic care management
- Quality control
- Care plans
- Patient education
- Documentation
- Case management
Certification
- BLS/CPR/AED Certification
- Limited X-Ray Scope
- National Certified Medical Assistant
- Certified Phlebotomy Technician
- BLS Instructor
- Biling and Coding Certification
- Licensed Life and Health Insurance Producer
- Associate degree (Business Administration)
Disclaimer
References available upon request
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Sr. Clincial Care Coodinator/Certified Medical Assistant
Optum/United Health Group
09.2026 - Current
National Certified Medical Assistant/Administration
Optum/United Health Group
06.2025 - 09.2026
National Certified Medical Assistant
Texas Health Physician Group
02.2025 - 06.2025
Practice Manager/National Certified Medical Assistant
Children's International Pediatric Medical Group
04.2022 - 12.2024
Owner/Director
Comfort and Care Health, School of Allied Health
01.2021 - 10.2024
Remote Chronic Care Manager/ National Certified Medical Assistant
Bluefish Medical
06.2020 - 03.2022
Human Resources Clerk
Koch Foods
03.2020 - 04.2022
Billing Supervisor
Grace and Mercy PCS
06.2018 - 02.2020
National Certified Medical Assistant/Phlebotomist
Baptist Health System/Baptist Primary Care Clinic
04.2017 - 06.2018
Human Resources Assistant
Burns and Burns
05.2015 - 04.2017
High School Diploma - undefined
Morton High School
Certification - Phlebotomy
Hinds Community College
Certification - Medical Billing & Coding
Perico Institute
Certification - Certified Medical Assistant
Delta Technical College
Associate's degree - Business
Hinds Community College
Bachelor's degree - Healthcare Administration
Belhaven University