Keya Patel
Richmond Hill,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Pursuing my career in medical field.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative Manager
Quality Inn
Savannah, GA
10.2019 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Backroom Inventory Associate
Walmart
Savannah, GA
05.2020 - 09.2020
- Managed inventory storage in clean and organized fashion.
- Maintained inventory count, tracked usage and documented variances.
- Kept up-to-date on store, shelf and order availability of products.
- Created reports detailing inventory costs, deliveries and usage.
- Received incoming merchandise and stored in correct stock locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Greeted customers and directed to requested products.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Education
Bachelor of Science - Biology
Georgia Southern University
Savannah, GA05.2024
High School Diploma -
Richmond Hill High School
Richmond Hill, GA05.2020
Skills
- Medical facility knowledge
- Emergency medical care
- Data entry
- Responding to Difficult Customers
- Call Documentation
- Issue and Complaint Resolution
- Upselling Products and Services
Languages
English
Full Professional
Hindi
Native or Bilingual
Spanish
Limited Working
Gujarati
Native or Bilingual
Certification
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
- Licensed Pharmacy Technician
Additional Information
- Quality INN
Mansi Patel (Supervisor) - 843-655-4579
- Walmart
Jenifer Buck (Manager)- 912-921-0882
Timeline
Backroom Inventory Associate
Walmart
05.2020 - 09.2020
Customer Service Representative Manager
Quality Inn
10.2019 - 05.2022
Bachelor of Science - Biology
Georgia Southern University
High School Diploma -
Richmond Hill High School
- First Aid/CPR Certified
- CMA - Certified Medical Assistant
- Licensed Pharmacy Technician
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