Keya Robinson
Business Formation Specialist
High Point,US
Summary
Versatile Business formations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in business compliance, EIN applications, registered agent services, business formations. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Result oriented professional with 15+ years of experience in processing sensitive information, sales, and business growth strategy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Business Owner
Christian Journals/Clothing
High Point, NC
10.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Enhanced company image by consistently surpassing customer expectations in quality products/services.
- Trained and motivated employees to perform daily business functions.
- Oversaw purchasing, sales, marketing and customer account operations effectively.
Business Filings Specialist
Rocket Lawyer
07.2021 - Current
- Liaison between the clients, state, county, IRS, and third-party processor to ensure that the business formation is completed properly and in compliance.
- Utilizing business systems to create, modify, and approve orders.
- Registered agent account maintenance, new inquiries from clients, and third-party processors.
- Assisting with escalated calls and emails, and training new hires.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates, and better overall performance.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Claims Account Manager
Honda Aircraft
Greensboro, NC
01.2019 - 07.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Manager, Inside Sales
Univar Solutions
Jamestown, NC
01.2017 - 01.2019
- Coordinated with clients, state, county and third-party processors to provide efficient service.
- Utilizing business systems to create, modify, and approve orders.
- Utilizing Salesforce and SAP to analyze and process client data.
- Analyzed figures, posting, claims, parts, payments, and documents to maintain account compliance.
- Streamlined daily reporting to owners via email and phone.
- Generated invoices, posted payments, and generated contracts for aircraft warranty programs.
- Located upsell, cross-sell, and renewal opportunities to improve customer satisfaction and increase profits.
Customer Service Representative Agent
LabCorp
US
01.2013 - 01.2016
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
Customer Account Specialist
Time Warner Cable
Greensboro, NC
01.2010 - 01.2013
- Worked with sales and customer service teams to create engaging products and achieve financial goals.
- Surpassed KPI targets while showcasing strong listening and verbal communication skills.
- Negotiated contract terms with customers, stakeholders, and closed agreements to increase revenue.
- Investigated and researched issues to determine root causes, and appropriate resolution methods.
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Onboarding new customers, creating quotes, delivery schedules, and procured products.
Account Manager
Jerry's Lawn Care Services
US
01.2004 - 01.2010
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Gauged product success and made improvements according to client feedback.
- Generated leads and prepared business proposals to promote company growth and industry relevance.
- Forecasted company sales and met quarterly and annual financial targets using proven financial strategies.
- Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits.
Education
Associate of Applied Science -
Guilford Technical Community College
01.2018
Certificate In Medical Health -
Guilford Technical Community College
01.2018
Skills
- Business formations (LLCs, Corps, NPs, FFs, DBAs)
- Registered agent services
- Obtaining EINs
- BOI processes
- Team management
- Order and invoice processing
- Salesforce, Slack, Stripe
- Staff training
- Statement reconciliation
- Contract Amendments
- Reimbursement management
- Business Opportunities Support
- Project Proposals
NC Ambassador/ Event Team Leader
I organize volunteers and plan events for Rocket Lawyer and my church. The employees in the North Carolina division look to me as their point of contact for guidance and support. I am on the board of directors for my HOA. My responsibilities include, maintaining county compliance for our community and submitting approvals and contracts for budgets. With that being said, I have an eye to see the whole picture when organizing and managing businesses, people and events.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Owner
Christian Journals/Clothing
10.2022 - Current
Business Filings Specialist
Rocket Lawyer
07.2021 - Current
Claims Account Manager
Honda Aircraft
01.2019 - 07.2021
Account Manager, Inside Sales
Univar Solutions
01.2017 - 01.2019
Customer Service Representative Agent
LabCorp
01.2013 - 01.2016
Customer Account Specialist
Time Warner Cable
01.2010 - 01.2013
Account Manager
Jerry's Lawn Care Services
01.2004 - 01.2010
Associate of Applied Science -
Guilford Technical Community College
Certificate In Medical Health -
Guilford Technical Community College
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