Keyaira Crawford
Liberty,OH
Summary
Dynamic and innovative executive with a proven ability of managing 15 to 40 projects valued between $100 to $500,000. Demonstrated strong leadership to oversee effective project teams, and ensured on-time and on-budget completion.
Overview
8
8
years of professional experience
Work History
Project Manager
FMG Maintenance Company
01.2023 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project progress, identified risks and took corrective action as needed.
Account Executive
Divisions Maintenance Group
12.2021 - 12.2022
- Managed operations and sales activities congruently
- Established detailed communications in facilities maintenance which resulted in a 4% increase in the rate for acquisition of new accounts
- Troubleshot customers' needs to include verifying work quality, scheduling appropriate personnel, and supplied critical documentation with urgency
- Translated client's requirements/KPIs into workflow processes, trained staff in how to effectively and efficiently execute the processes, and continually improved those processes
- Built relationships with Trade Coordinators/Property Managers within accounts and positioned myself as the 'go to person' for service problems or issues not resolved by their direct reports
Account Manager
PRC Industries, Inc.
05.2016 - 06.2018
- Assisted senior management in implementing SLA and KPI initiatives that produced business growth by 30%
- Maintained company compliance with international requirements, OSHA, and export standards
- Generated monthly reports covering expenses, forward / reverse logistics, and inventory distribution
- Responded urgently to customer service requests with both domestic and international clientele
- Trained and oversaw a team of 5, to ensure effective and efficient work performance and product care
Education
Associate's Degree - Business Management, Psychology, Statistics
University of Cincinnati
Blue Ash12.2022
Skills
- Excellent written and verbal communication skills
- Client Management
- Strategic Planning
- Microsoft Office
- Team Leadership
- Project Management
- Logistics
- Business Operations
- Problem Solving
- Data Analysis
Languages
American Sign Language
Elementary proficiency
Spanish
Elementary proficiency
Hobbies and Interests
- Baking
- Reading
- Arts
- Nature
Entrepreneurial Ventures
Sweet Keys- Bakery President
Liberty Township, OH
April 2023 - Present
- Hand crafting baked goods, made to order, for all events and occasions.
- Specializing in creative cakes, fresh chocolate chip cookies, and intricately designed sugar cookies
- Lead product developer
- Increased customer reach by 83.4% within 6 months
- Top contestant in nationwide baking competition 2023 and 2024
Timeline
Project Manager
FMG Maintenance Company
01.2023 - 04.2024
Account Executive
Divisions Maintenance Group
12.2021 - 12.2022
Account Manager
PRC Industries, Inc.
05.2016 - 06.2018
Associate's Degree - Business Management, Psychology, Statistics
University of Cincinnati
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