Keyaira Crawford
Liberty,OH
Summary
Dynamic and innovative executive with a proven ability of managing 15 to 40 projects valued between $100 to $500,000. Demonstrated strong leadership to oversee effective project teams, and ensured on-time and on-budget completion.
Overview
8
8
years of professional experience
Work History
Project Manager
FMG Maintenance Company
Stafford, TX
01.2023 - 04.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project progress, identified risks and took corrective action as needed.
Account Executive
Divisions Maintenance Group
Lexington, KY
12.2021 - 12.2022
- Managed operations and sales activities congruently
- Established detailed communications in facilities maintenance which resulted in a 4% increase in the rate for acquisition of new accounts
- Troubleshot customers' needs to include verifying work quality, scheduling appropriate personnel, and supplied critical documentation with urgency
- Translated client's requirements/KPIs into workflow processes, trained staff in how to effectively and efficiently execute the processes, and continually improved those processes
- Built relationships with Trade Coordinators/Property Managers within accounts and positioned myself as the 'go to person' for service problems or issues not resolved by their direct reports
Account Manager
PRC Industries, Inc.
West Chester, OH
05.2016 - 06.2018
- Assisted senior management in implementing SLA and KPI initiatives that produced business growth by 30%
- Maintained company compliance with international requirements, OSHA, and export standards
- Generated monthly reports covering expenses, forward / reverse logistics, and inventory distribution
- Responded urgently to customer service requests with both domestic and international clientele
- Trained and oversaw a team of 5, to ensure effective and efficient work performance and product care
Education
Associate's Degree - Business Management, Psychology, Statistics
University of Cincinnati
Blue Ash12.2022
Skills
- Excellent written and verbal communication skills
- Client Management
- Strategic Planning
- Microsoft Office
- Team Leadership
- Project Management
- Logistics
- Business Operations
- Problem Solving
- Data Analysis
Languages
American Sign Language
Elementary proficiency
Spanish
Elementary proficiency
Hobbies and Interests
- Baking
- Reading
- Arts
- Nature
Entrepreneurial Ventures
Sweet Keys- Bakery President
Liberty Township, OH
April 2023 - Present
- Hand crafting baked goods, made to order, for all events and occasions.
- Specializing in creative cakes, fresh chocolate chip cookies, and intricately designed sugar cookies
- Lead product developer
- Increased customer reach by 83.4% within 6 months
- Top contestant in nationwide baking competition 2023 and 2024
Timeline
Project Manager
FMG Maintenance Company
01.2023 - 04.2024
Account Executive
Divisions Maintenance Group
12.2021 - 12.2022
Account Manager
PRC Industries, Inc.
05.2016 - 06.2018
Associate's Degree - Business Management, Psychology, Statistics
University of Cincinnati