Keyan Farahmand
Fargo,ND
Summary
Dynamic professional with a proven track record at First International Bank, showcasing exceptional client-centric and troubleshooting skills. Excelled in enhancing client satisfaction and mentoring new team members, while also achieving a Digital First Certification. Demonstrated adaptability and a self-motivated nature across roles, driving revenue growth and fostering strong relationships.
Overview
6
6
years of professional experience
Work History
Customer Care Virtual Banker Lll
First International Bank
Fargo, ND
05.2022 - Current
- Ensured high levels of client satisfaction by maintaining professionalism across multiple channels such as phone, chat, video, ITMs, text and email.
- Demonstrates a strong working knowledge of the Bank's digital solutions. This includes successfully obtaining the Digital First Certification within six months of moving into the position.
- Resolve and refer customer concerns to supervisors when necessary.
- Mentors newer team members. Including being a part of the interview process and training them once hired.
Sales Merchandiser
Coca-Cola
Grand Forks, ND
03.2020 - 03.2022
- Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
- Built product displays and placed appropriate signage for merchandise.
- Developed strong working relationships with store managers and other key personnel.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Supervisor
JT Landscaping
Moorhead, MN
04.2019 - 05.2019
- Directed project initiation, ongoing activities, and successful closure for client landscapes.
- Maintain inventory, supplies, and equipment for various projects.
- Communicated effectively with clients regarding project timelines and expectations.
- Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
- Organized supplies before beginning each project to ensure availability of necessary items.
Education
Bachelor of Arts - Business Management
University of North Dakota
Grand Forks, ND12-2024
Skills
- Client-centric
- Adaptable
- Self-motivated nature
- Team coaching and training
- Troubleshooting
- Account oversight
Leadership Experience
- Assists in Hiring, Onboarding and Training New Associates
- Assistant Coach to Varsity Tennis Team
- Captain of West Fargo High School Tennis Team
- Captain of High School Chess Club.
Timeline
Customer Care Virtual Banker Lll
First International Bank
05.2022 - Current
Sales Merchandiser
Coca-Cola
03.2020 - 03.2022
Supervisor
JT Landscaping
04.2019 - 05.2019
Bachelor of Arts - Business Management
University of North Dakota
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