Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyana Harrison

Sun City Center,FL

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Kroger
05.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Amazon Courier

ICS
10.2022 - 05.2023
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Followed safety procedures and regulations to protect packages and vehicles.
  • Communicated with dispatch and customers for accurate delivery information.
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
  • Tracked delivery status and updated customers for expected delivery time.
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.

Package Handler

AMAZON FULFILLMENT CENTER, Fulfillment Center Sort and Pack
09.2019 - 10.2022
  • Checked products for damage or other issues before packing into boxes.
  • Assembled, sealed and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.

Customer Care Representative

Sprint
04.2016 - 08.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Responded to customer comments and questions via LiveChat during shifts.

Package Handler

UPS, Receiving
01.2014 - 12.2018
  • Process incoming Packages
  • Loading and Unloading Packages into trucks
  • Sort packages
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Assembled, sealed and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.

Walmart
01.2012 - 12.2014
  • Ensure proper organization of the store
  • Respond to customer complaints and questions
  • Educate and enlighten customers on product prices and details
  • Address challenges according to policies of Walmart
  • Handle issues of return, exchange, and refund
  • Treat customers with courtesy
  • Help customers with locating items
  • Adhere to safety procedures in ensuring the security and safety of customers within the store
  • Ensure total satisfaction of customers during their shopping experience
  • Ensure neatness of the store at all times
  • Respond professionally to compliments and complaints from customer
  • Ensure displaced merchandise are returned to their positions on the shelf
  • Maintain a balance cash drawer
  • Activate phone cards and gift cards
  • Handle request for money orders
  • Respond to phone, emails, and post from customers

Education

Associate of Applied Science - Engineering (Pre-Engineering)

Hillsborough Community College
Tampa, FL
05.2024

High School Diploma -

Helen Cox High School
New Orleans, LA
2012

Skills

  • Package Loading
  • Work Assignments
  • Physical Strength and Stamina
  • Call Controlling
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Cargo Sorting
  • Route Mapping Software
  • Upbeat and Positive Personality
  • Call Documentation
  • Issue and Complaint Resolution

Timeline

Delivery Driver

Kroger
05.2023 - Current

Amazon Courier

ICS
10.2022 - 05.2023

Package Handler

AMAZON FULFILLMENT CENTER, Fulfillment Center Sort and Pack
09.2019 - 10.2022

Customer Care Representative

Sprint
04.2016 - 08.2019

Package Handler

UPS, Receiving
01.2014 - 12.2018

Walmart
01.2012 - 12.2014

Associate of Applied Science - Engineering (Pre-Engineering)

Hillsborough Community College

High School Diploma -

Helen Cox High School

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Keyana Harrison