Keyana Harrison
Plantation
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
12
12
years of professional experience
Work History
Procurement Specialist/ Inventory
Edd Helms Elected and AC Inc
06.2025 - 09.2025
- Developed and implemented procurement strategies to optimize supplier relationships and reduce costs.
- Conducted market research to identify potential suppliers and evaluate pricing structures.
- Managed purchase orders, ensuring accuracy in specifications and compliance with organizational policies.
- Collaborated with cross-functional teams to align procurement activities with overall business objectives.
SR. Warehouse Coordinator
US Foods
12.2024 - 06.2025
- Coordinated inventory management processes to improve stock accuracy and reduce discrepancies.
- Streamlined shipping and receiving operations, enhancing overall warehouse efficiency.
- Implemented safety protocols to ensure compliance with industry regulations and best practices.
- Trained new staff on warehouse procedures, fostering a knowledgeable and efficient team environment.
Customer Service Representative
Americold Logistics
10.2020 - 12.2022
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Managed high-volume calls, maintaining composure and professionalism in fast-paced environment.
- Trained new team members on systems, policies, and customer service best practices.
- Led team meetings to discuss strategies for improving response times and service quality outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Insurance Agent
World Financial Group Wfg
03.2017 - 04.2019
- Developed customized insurance solutions aligned with client needs and industry trends.
- Managed client relationships, ensuring satisfaction and retention through personalized service.
- Conducted thorough policy reviews to identify coverage gaps and recommend enhancements.
- Trained new agents on product knowledge, compliance regulations, and sales techniques.
Operations Specialist
United States Marine Corps
04.2013 - 04.2019
- Streamlined operational processes to enhance efficiency and improve service delivery.
- Analyzed workflow data to identify bottlenecks and recommend process improvements.
- Collaborated with cross-functional teams to implement new software solutions for tracking operations.
- Developed training materials and conducted workshops for staff on best practices and compliance.
- Collected, arranged, and input information into database system.
- Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
Education
Associate in Science (A.S.) -
South College of Atlanta
Atlanta, Georgia04.2019
High School - undefined
West Jones High
Laurel, Ms10.2015
Certification - undefined
Warehouse Management School (Camp Geiger)
Jacksonville, NC10.2015
Skills
- Application audits
- Testing feasibility
- System debugging
- Performance testing
- Software development
- Yellow Belt Lean Six Sigma
- Microsoft
- Osha10
- Osha30
- Forklift
- Electric pallet jack
- Security clearance
Languages
English
Timeline
Procurement Specialist/ Inventory
Edd Helms Elected and AC Inc
06.2025 - 09.2025
SR. Warehouse Coordinator
US Foods
12.2024 - 06.2025
Customer Service Representative
Americold Logistics
10.2020 - 12.2022
Insurance Agent
World Financial Group Wfg
03.2017 - 04.2019
Operations Specialist
United States Marine Corps
04.2013 - 04.2019
High School - undefined
West Jones High
Certification - undefined
Warehouse Management School (Camp Geiger)
Associate in Science (A.S.) -
South College of Atlanta
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