Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyana Hurst

Inkster,MI

Summary

hard worker dedicated and very energetic. with a "can do it" attitude i adapt to new environments quickly and can learn a skill pretty fast. I excel in customer service and enjoy learning new skills. i love a challenge and always willing to do whatever it takes to become successful at my job. Being a team player is always the goal as well

Overview

11
11
years of professional experience

Work History

Warehouse Worker

Amazon
Romulus, MI
11.2021 - Current

Ambassador training / learning ambassador

Process guide (PG)

certified jam clearer

Problem solver

Picker / packer

Stower

Maintain safety

Instacart Shopper

Instacart
03.2020 - Current
  • Worked productively with customers to meet order requirements and service expectations.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Loaded and unloaded orders at customer's homes or locations.
  • Maximized efficiency by scanning items quickly and completing as many as 3orders per hour.
  • Tracked substitutions and informed customers of changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Food Delivery Driver

DoorDash
04.2019 - Current
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Immediately addressed problems with customers to promote speedy resolution.
  • delivery food to customers in a timely manner, and keep food in a temperature controlled bag

Driver

Uber And Lyft
04.2017 - 01.2020
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Pick up passengers from rideshare location at airport
  • Maintained a clean car and maintenance on car for passengers and safety reasons
  • Maintained great customer service and communication with customer
  • Get customers to their destination in an efficient time

Picker Packer

Carters Oshkosh
09.2016 - 12.2018
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.

  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Removed items from shelves or storage bins and scanned tags.
  • Printed labels, packaged boxes and loaded into outbound containers.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Crew Member

Qdoba
01.2015 - 06.2016
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Cashier using POS system
  • Maintained great customer service and great attitude working apart of a team
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Trained new employees and given opportunity to grow in company

Crew Member

Sweet Earth Yogurt Shop
08.2014 - 08.2015
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • informed customers on new products in store
  • Cashier using POS system
  • dishwasher
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Earned the responsibility to open and close the store on time
  • successfully assist customers with their yogurt orders

Package Handler

Classic Jerky Company
02.2015 - 07.2015
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Re-labeled packaging on products
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Prepared products for shipping based on production
  • Documented warehouse stock each day and reported inventory totals to supervisor.

Team Member

Chipotle
09.2012 - 08.2014
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Sought out ways to go above and beyond job requirements.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • effectively received monies to complete customers sales orders using a standard POS system
  • Prep Cook and dishwasher
  • Effectively managed and maintained the inventory of products on a nightly basis
  • Organized and placed all incoming products on the shelves in its proper location

Education

High School Diploma -

Ferndale High School
Ferndale, MI
06.2011

High School Diploma -

Oakland Schools Technical Center
Royal Oak, MI
05.2011

Skills

  • Product knowledge
  • Delivery management
  • Lift up to 50 pounds
  • Self-motivated professional
  • time management skills
  • customer service skills
  • warehouse experience
  • basic computer skills
  • cashier experience
  • hospitable

Timeline

Warehouse Worker

Amazon
11.2021 - Current

Instacart Shopper

Instacart
03.2020 - Current

Food Delivery Driver

DoorDash
04.2019 - Current

Driver

Uber And Lyft
04.2017 - 01.2020

Picker Packer

Carters Oshkosh
09.2016 - 12.2018

Package Handler

Classic Jerky Company
02.2015 - 07.2015

Crew Member

Qdoba
01.2015 - 06.2016

Crew Member

Sweet Earth Yogurt Shop
08.2014 - 08.2015

Team Member

Chipotle
09.2012 - 08.2014

High School Diploma -

Ferndale High School

High School Diploma -

Oakland Schools Technical Center
Keyana Hurst